Chat Support Specialist
6 days ago
We are looking for a Chat Support Specialist to assist customers through live chat. The role requires excellent written communication skills, professionalism, and the ability to manage multiple chats efficiently during night operations.
Key Responsibilities
- Handle customer inquiries via live chat in a timely and professional manner.
- Provide accurate information and resolve basic issues or escalate when needed.
- Maintain chat records and ensure customer satisfaction.
- Coordinate with internal teams for follow-ups and updates.
- Meet daily response and quality targets.
Requirements
- Bachelor's degree or equivalent qualification.
- Strong English communication and typing skills.
- Prior experience in customer or chat support is an advantage.
- Must be comfortable working the night shift (8 PM – 5 AM).
- Basic computer knowledge and multitasking ability.
Benefits
- Professional work environment.
- Growth and learning opportunities.
- Performance-based incentives.
Work Schedule:
- 6 days a week
- 1 weekday off
- Timings: 8:00 PM – 5:00 AM
Job Type: Full-time
Pay: Rs37, Rs70,000.00 per month
Work Location: In person
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