Patient Support Specialist

3 days ago

Lahore, Punjab, Pakistan Prima Systems Pakistan Full time 1,560,000 per year

Job Opening: Patient Support Specialist (Night Shift)

Location: Lahore (100% Onsite)

Shift Timing: 8:00 PM – 5:00 AM (Night Shift) OR 9:00 PM – 6:00 AM (after Daylight Saving)

Positions Available: 8

Salary: PKR 130,000/month

Experience Required: 2–3 years in a Patient Support or US-based Customer Support role

About the Role:

We are hiring Patient Support Specialists to join our growing team If you have experience supporting patients and are passionate about delivering exceptional service, this is your chance to make a difference in a fast-paced healthcare environment.

As a Patient Support Specialist, you'll be the first point of contact for patients in the U.S., assisting them with appointment scheduling and inquiries via phone, email, and chat.

Key Responsibilities:

Schedule, reschedule, and cancel patient appointments via phone, email, and chat.

Provide professional, empathetic support to patient inquiries and concerns.

Maintain accurate records in EMR/EHR systems.

Verify insurance details and patient eligibility when required.

Educate patients on procedures, required documents, and instructions.

Ensure strict confidentiality and compliance with HIPAA/data protection regulations.

Requirements:

2–3 years of experience in Patient Support or US-based customer service.

Proficiency with EMR/EHR systems (mandatory).

Strong verbal and written English communication skills.

Excellent attention to detail and organizational skills.

Ability to multitask in a high-volume environment.

Why Join Us?

Perks & Benefits:

In-house meals

Bi-annual performance bonus

Annual appraisal

Outpatient (OPD) & Inpatient (IPD) medical disbursement

Paid leave encashment

Gratuity (as per company policy)

Apply Now

Send your resume to

with the subject line: "Patient Support Specialist"

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