
CSR - ( Chat Support Representative)
2 days ago
Job Description:
We are looking for a proactive and customer-focused Chat Support Representative to join our team. The ideal candidate will have excellent English communication skills, a professional approach to customer handling, and a good typing speed to manage multiple chats efficiently.
Key Responsibilities:
Provide real-time chat support to customers.
Respond promptly and professionally to customer inquiries.
Resolve customer issues, complaints, and questions accurately and efficiently.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Document all interactions and maintain up-to-date customer records.
Collaborate with other team members and departments to find appropriate solutions.
Escalate unresolved issues to the appropriate internal teams when necessary.
Requirements:
Minimum 1 year of experience in a customer support/chat support role.
Excellent written English with strong grammar and communication skills.
Good typing speed (preferably 45+ WPM).
Strong customer handling and problem-solving skills.
Ability to multitask and manage time effectively.
Tech-savvy and comfortable using various online tools and chat platforms.
What We Offer:
Competitive salary
Friendly and supportive work environment
Opportunities for career growth and development
Job Type: Full-time
Pay: Rs40, Rs50,000.00 per month
Application Question(s):
- This is an on-site only job Are you willing to come here and work onsite?
- What is your typing speed? How many words per minute can you type correctly?
Work Location: In person
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