Inbound Supervisor

Job TitleThe role of a supervisor in patient access is to ensure seamless communication between patients and the hospital staff. With the increasing demand for quality healthcare services, this position plays a crucial part in maintaining high standards of patient satisfaction and experience.This supervisory role involves coaching and guiding contact center...

IntroductionThe Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across...

Job OverviewOur organization is seeking a meticulous Quality Assurance Specialist to assume responsibility for maintaining the highest standards of service quality and compliance within our operations.Key ResponsibilitiesQuality Control: Conduct thorough assessments of interactions between customer-facing agents and customers to ensure quality and compliance...

ResponsibilitiesHandle inbound and outbound calls professionally and efficiently.Provide accurate information regarding products, services, and company policies.Resolve customer inquiries, complaints, and issues in a timely and prompt manner.Maintain a positive, empathetic, and professional attitude toward customers.Document customer interactions and update...

Key Responsibilities:Supervise and guide a team of sales representatives to achieve daily, weekly, and monthly sales targets.Provide ongoing training, mentoring, and performance feedback to enhance skills and productivity.Foster a positive and motivating team culture that emphasizes collaboration and accountability.Sales Performance ManagementMonitor...

ResponsibilitiesHandle inbound and outbound calls professionally and efficiently.Provide accurate information regarding products, services, and company policies.Resolve customer inquiries, complaints, and issues in a timely and prompt manner.Maintain a positive, empathetic, and professional attitude toward customers.Document customer interactions and update...

Monitoring inventory levels and replenishing stock as needed.Developing and implementing inventory control systems and practices.Liaising and negotiating with vendors and suppliers to ensure the quality of stock purchases.Coordinating the logistics of purchase orders, stock transfers, deliveries, tagging, and processing.Forecasting supply and demand...

Job SummaryAs a key member of the Contact Center team, this role is responsible for coaching and guiding a team to achieve exceptional performance targets. The ideal candidate will provide vital support to the Coordinator in meeting departmental goals and serve as a vital communication channel between CSRs and Management.Key Responsibilities:Provide expert...

Key Responsibilities:Monitor inbound and outbound sales calls to evaluate agent performance.Ensure adherence to company policies, sales scripts, and compliance guidelines.Document call observations and provide clear feedback using standardized evaluation forms.Identify call trends, flag areas for improvement, and report performance issues to QA...

* Inbound centres receive calls from customers and clients, e.g. queries, requests, orders and complaints.* Outbound centres contact potential customers and clients with the aim of gathering information or selling a product.* Typical work activities vary according to the type of centre but, generally speaking, tasks will involve: -* setting and meeting...