IT Officer

The IT Officer will be responsible for Level 1 and Level 2 IT support, IT operations, hardware/software maintenance, network/firewall configurations, and IT procurement & inventory processes. This role ensures seamless IT service delivery, smooth execution of user onboarding/offboarding, and effective coordination across multiple sites.

Key Responsibilities:

• Act as the first point of contact for IT-related issues, ensuring timely resolution for Level 1 & Level 2 support queries.

• Troubleshoot and resolve issues related to desktops, laptops, printers, operating systems

(Windows & macOS), and software applications.

• Prepare and configure systems for new hires, including user account creation, software installation, and network access.

• Perform hardware replacements, upgrades, and routine system servicing.

• Manage the offboarding process – system collection, data backup, account deactivation, and asset record update.

• Manage and troubleshoot biometric machines, door locks, UniFi APs, and handle system

shifting/relocation activities.

• Manage basic Active Directory tasks (user creation, password reset, group assignments).

• Install, configure, and maintain pfSense firewall, including static mapping, interface

configurations, LAN/WAN setup, traffic monitoring, and graph analysis.

• Troubleshoot LAN/WAN issues including VLAN connectivity, IP conflicts, and switch port

availability.

• Perform software installation, updates, and security patch deployment for Windows &

macOS systems.

• Install, update, and patch developer & designer tools (Unity, 3ds Max, Maya, Blender, Adobe Suite, and related software).

• Monitor and report system health, including servers, firewalls, network devices, and backup status (escalate where needed).

• Handle IT procurement process – gather user requests, get approvals, collect vendor quotations, finalize purchase, and ensure timely delivery.

• Manage IT inventory – tagging new assets, updating inventory records, and tracking asset

movement.

• Process IT invoices – verify documentation and submit to Finance for payment processing.

• Maintain internal Knowledge Base and document recurring issues/solutions.

• Promote cybersecurity best practices (phishing awareness, password hygiene) among users.

• Collaborate with senior IT staff for escalations, infrastructure upgrades, and project support.

Required Skills & Knowledge:

• Strong troubleshooting skills for Windows OS, macOS, MS Office Suite, and common IT

hardware.

• Basic to intermediate understanding of networking (IP addressing, DNS, ping, traceroute,

VLANs, LAN/WAN troubleshooting).

• Hands-on knowledge of pfSense firewall (interfaces, static mapping, graphs, monitoring).

• Familiarity with Active Directory, file sharing, printing services, and wireless AP management.

• Experience in software installation and patching for developer/designer tools (Unity, Max,

Maya, Blender, Adobe Suite).

• Knowledge of procurement processes, inventory management, and invoice handling.

• Excellent communication and interpersonal skills with a focus on effective, professional, and clear interaction with users.

• Ability to multitask, work under pressure, and coordinate with cross-functional teams.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• OR equivalent diploma in IT/Computer Networking with relevant experience.

• 1–3 years of proven experience in IT support, operations, or system administration.

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What are your salary expectations for this role?
• How many years of total experience do you have?

Work Location: In person