Customer Service Representative

2 weeks ago


Karachi ShahraEFaisal, Pakistan Fusion Ave (Private) Limited Full time 40,000 - 65,000 per year

Customer Service Representative (CSR) – Karachi Based

Company: Fusion Ave Private Limited

Location: Office # 501, 5th Floor, Block A, Anum Classic, Shahrah-e-Faisal, Karachi, 75500

Job Type: Full-Time | On-Site | Night Shift

Work Hours: 6:00 PM – 2:00 AM (Monday to Friday)

About the Role

Fusion Ave Private Limited is seeking an energetic, enthusiastic, and passionate Customer Service Representative (CSR) to provide exceptional support and solutions to our U.S.-based clients. The ideal candidate should be customer-focused, detail-oriented, and have strong communication skills to ensure seamless client interactions.

Key Responsibilities

  • Handle inbound and outbound calls, resolving customer queries effectively.
  • Maintain accurate records and data in Microsoft Excel.
  • Communicate professionally with U.S. customers and ensure timely follow-ups.
  • Monitor and record CCTV streaming as required.
  • Manage calls when other agents are unavailable.

Required Qualifications

  • Strong proficiency in U.S. and British English (verbal and written).
  • Excellent active listening and problem-solving skills.
  • Proficiency in Microsoft Excel.
  • Ability to multitask and work effectively in a night shift environment.

Job Details

  • Position: Customer Service Representative (CSR)
  • Type: Full-Time | On-Site (Karachi based)
  • Work Hours: 6:00 PM – 2:00 AM PKT (Monday–Friday)
  • Salary Range: PKR 40,000 – PKR 65,000 (depending on experience)

Why Join Us?

At Fusion Ave Private Limited, you'll be part of a fast-paced, growth-oriented environment where you'll directly engage with international clients. This role offers a great opportunity to strengthen your communication skills, enhance your customer service expertise, and gain global exposure while working in a professional setup.

How to Apply :

If you meet the above criteria, please send your updated resume to:

Job Type: Full-time

Pay: Rs40, Rs65,000.00 per month

Work Location: In person



  • Karachi Shahra-E-Faisal, Pakistan IBEX GlOBAL Full time 1,080,000 - 1,380,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer queries and complaints through different channels including phone, email, and chat. They will proactively engage customers and ensure customer satisfaction by...


  • Karachi Shahra-E-Faisal, Pakistan Vetgen Services Full time 420,000 - 480,000 per year

    Job Description:We are seeking enthusiastic and customer-oriented individuals to join our growing team as Full-Time Customer Service Representatives. In this role, you will be responsible for providing excellent customer support, making outbound calls, and contributing to overall customer satisfaction.Shift Timings:10:00 AM - 7:00Positive and supportive work...


  • Karachi Shahra-E-Faisal, Pakistan Smart Tone Full time 540,000 - 960,000 per year

    We are looking for an enthusiastic & Goal Oriented Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales over the phone and maintaining good customer relationships.Requirements:Excellent communication and interpersonal skillsBe a good team player & Good time-management Skills.Should be...


  • Karachi Shahra-E-Faisal, Pakistan CONEXION (SMC-PVT.) LIMITED Full time 300,000 - 600,000 per year

    We are seeking a dynamic and customer-focused **Customer Service Representative (CSR)** to join our international call center team. The ideal candidate will have excellent communication skills in English and a passion for delivering outstanding service to customers from the US markets.Key Responsibilities:* Answer inbound calls, emails, or chats from...


  • Karachi Shahra-E-Faisal, Pakistan IBEX GlOBAL Full time 900,000 - 1,000,000 per year

    This is a full-time on-site role located in Karachi Main shah re faisal. All we need a candidate having proficiency in English speaking skills.The Customer Service Representative will be responsible for handling customer inquiries, resolving problems, providing information, processing orders, and interacting with customers via various channels such as phone,...


  • Karachi Shahra-E-Faisal, Pakistan Deviser Immigration Law Firm Full time 960,000 per year

    About Us:We are looking for a professional and dedicated Customer Service Representative to join our team. This position requires an individual who excels in providing outstanding customer service, can handle in-person meetings with clients in office premises, and resolves issues promptly and efficiently. If you have strong communication skills and the...


  • Karachi Shahra-E-Faisal, Pakistan Express Courier Link Full time

    Job Summary:The Customer Service Representative is responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and ensuring customer satisfaction. The role involves handling various communication channels, such as phone, email, chat, or in-person interactions, and maintaining a professional and helpful...


  • Karachi Shahra-E-Faisal, Pakistan Ibex Full time 950,000 - 1,380,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative at ibex's location in Karachi Division. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. Day-to-day tasks will include handling customer...


  • Karachi Shahra-E-Faisal, Pakistan Ibex Pakistan Full time 90,000 - 115,000 per year

    Want to earn up to 115K PKR while working with a global leader in customer experience?We're looking for Customer Support Representatives to join our team in KarachiSalary: 90K – 115K PKRLocation: Ibex Tower, Shahra-e-Faisal, KarachiShift: Night shift (US/International clients)Qualification: O/A Levels or Graduation (Fresh graduates welcome)Requirement:...


  • Karachi, Sindh, Pakistan Home Pakistan Group Full time 300,000 - 600,000 per year

    *Role Desc*riptionThis is a full-time on-site Customer Service Representative role located in Karāchi. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, enhancing customer service, and improving the overall customer experience on a day-to-day basis.QualificationsCustomer Service...