
Transaction Monitoring Officer
2 weeks ago
Job Purpose
As the Transaction Monitoring Officer, this person's job is to monitor suspicious transactions, devices and systems, if any, on a shift-based 24/7 schedule. Suspicious transactions are to be escalated, acted upon or the customer contacted to obtain verification. These officers will also provide support in investigation suspicious / fraudulent transactions
Key result Areas
- Monitor transactions on FRMS, FTDH, Enterprise Fraud Management System and any other relevant system working in 24/7 shifts as per the defined schedule
- Escalate suspicious transactions identified or reach out to relevant customers to confirm or act upon such transactions
- Coordinate within the risk team for any investigations or data analytics required
- Advise on the issues faced by customers and discuss the developments needed to improve customer experience
- Ensure timely reporting within risk
- Undertake relevant regulatory reporting
- Utilize market intelligence to make assessments on transactions
Knowledge, Skills and Experience
- 2 - 3 years of experience in transaction monitoring
- Banking experience
- Fraud Risk Management System experience
- Customer handling
- Secondary School Education or Graduate Degree
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