Assistant Manager Operations

4 days ago

Karachi, Sindh, Pakistan Zameen Full time 120,000 - 180,000 per year

Job Summary:

The Operations Assistant Manager will work closely with the Operations Manager to oversee and optimize the Inventory & Account management services to our clients. This role involves managing a team of media associates, monitoring performance metrics, identifying areas for improvement, and implementing strategies to enhance service quality and efficiency.

Key Responsibilities:

  • Assist the Operations Manager in developing and implementing service delivery strategies and objectives.
  • Supervise a team of service delivery personnel, providing leadership, guidance, and support.
  • Collaborate with cross-functional teams to ensure alignment and coordination in service delivery efforts.
  • Monitor and analyse key performance indicators (KPIs) to assess service quality, efficiency, and client satisfaction.
  • Identify opportunities for process improvements and implement solutions to enhance service delivery.
  • Assist in developing and maintaining service level agreements (SLAs) with clients and ensure compliance with agreed-upon service standards.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Handle escalated client issues and complaints, working to resolve them promptly and effectively.
  • Assist in the recruitment, training, and development of service delivery staff.
  • Assist in creating and maintaining documentation related to service delivery processes and procedures.
  • Prepare and deliver reports on service delivery performance to senior management.
  • Stay current with industry best practices and trends in service delivery management.

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