Collections Specialist

6 days ago

Lahore, Punjab, Pakistan Outsource Tel Full time 300,000 - 600,000 per year

About Outsource Tel

For over 11 years, Outsource Tel has established itself as a trusted partner for organizations seeking to optimize operational efficiency and enhance customer satisfaction. Our diverse corporate culture attracts top-tier talent. Together, let us forge a path towards a brighter future.

POSITION OVERVIEW

The Accounts Receivable Collector is responsible for the resolution of any issues that have resulted in a customer delaying payment to Routeware. This resolution method includes communication with the Routeware customers and well as internal departments based in any of our global offices.

This role will need to engage our customers over the phone, email or mail to determine why payment is delayed and determine an acceptable path to have the customer make the payment to Routeware.

RESPONSIBILITIES

  • Contact our customers to resolve all delays in payment.
  • Document and categorize within our financial systems why a customer is not paying a specific invoice and recommendations on how to resolve the outstanding issue.
  • Draft and send customer Accounts Receivable statements, collection letters and other customer correspondence.
  • Understand invoicing, credit memo, returns (RMA) and payment application processes

QUALIFICATIONS

  • Clear written and oral communication skills via multiple platforms and tools
  • Strong English language skills both written and verbal.
  • Ability to understand and communicate specifics of an invoice and credit memos to customers and internal departments
  • Experience with Microsoft Excel, specifically vlookup and pivot table functions
  • Experience with Sage Intacct Accounts Receivable preferred
  • Experience with , High Radius or other customer payment portal systems a plus

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