Technical Support Engineer

11 hours ago

Karachi, Sindh, Pakistan Cronysoft Full time

Company Description

Cronysoft is an information technology development and consulting firm based in Karachi. With over 20 years of experience, we specialize in providing software solutions for the Retail/Wholesale Distribution industry. Our focus is on creating customized software solutions to simplify business processes and ease workloads for our customers.

Role Description

This is a full-time on-site role for a Technical Support Engineer at Cronysoft in Karachi. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and delivering excellent customer service on a daily basis.

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Service skills
  • Strong problem-solving abilities
  • Excellent communication and interpersonal skills
  • Ability to work well in a team
  • Experience in the Retail/Wholesale Distribution industry is a plus
  • Bachelor's degree in Computer Science, Information Technology, or related field

What we expect from you

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
  • Provide prompt and accurate feedback to customers.
  • Refer to internal databases or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Maintain jovial relationships with clients
  • Ability to communicate in English (Fluently)

Shift Timings:

4:00 PM to 1:00 AM

7:00 PM to 4:00 AM

1:00 AM to 10:00 AM

(5 days a week)

Benefits:

- Paid Leaves

- Leave encashment

- Annual Bonus

- Medical (OPD & IPD)

- Annual Picnics & Dinner

- Monthly Performance Rewards

- EOBI

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