Technical Support Engineer

1 day ago


Karachi, Sindh, Pakistan Connect Communications Full time $30,000 - $60,000 per year

Position: Technical Support Engineer

Location: Karachi

Company: Leading ISP Company

Job Type: Full-time

Experience Required: Fresh to 1 Year

Education: Bachelor's Degree in Telecom/BSCS/Electronics/ IT, or related field

Certifications: CCNA (mandatory)

Job Responsibilities:

  • Provide L1/L2 technical support to customers for internet connectivity and network-related issues.
  • Troubleshoot hardware, software, and network issues remotely and on-site if needed.
  • Configure and maintain routers, switches, firewalls, and other networking equipment.
  • Escalate unresolved issues to higher-level support or engineering teams for further assistance.
  • Monitor network performance and ensure system availability and reliability.
  • Maintain documentation of issues, solutions, and processes.
  • Coordinate with field teams and other departments for swift issue resolution.

Requirements:

  • Bachelor's Degree in Telecom/BSCS/Electronics/ IT, or related field.
  • CCNA certification is mandatory.
  • Fresh to 1 year of experience in a technical support or NOC role in the ISP or telecom sector.
  • Hands-on experience with routers, switches, and troubleshooting tools.
  • Good understanding of TCP/IP, DHCP, DNS, and WAN/LAN technologies.
  • Strong problem-solving skills and customer-oriented attitude.
  • Excellent communication skills (verbal and written).

Job timings / Place of work:

  • Full Time (Rotational Shifts)
  • Onsite ( Karachi-based )

Salary & Perks:

The Company offers competitive and attractive salary packages and a significant number of fringe benefits e.g., Provident Fund, comprehensive health insurance, life insurance, yearly performance-based increments, etc.

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person



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