Technical Support Engineer
1 day ago
Position: Technical Support Engineer
Location: Karachi
Company: Leading ISP Company
Job Type: Full-time
Experience Required: Fresh to 1 Year
Education: Bachelor's Degree in Telecom/BSCS/Electronics/ IT, or related field
Certifications: CCNA (mandatory)
Job Responsibilities:
- Provide L1/L2 technical support to customers for internet connectivity and network-related issues.
- Troubleshoot hardware, software, and network issues remotely and on-site if needed.
- Configure and maintain routers, switches, firewalls, and other networking equipment.
- Escalate unresolved issues to higher-level support or engineering teams for further assistance.
- Monitor network performance and ensure system availability and reliability.
- Maintain documentation of issues, solutions, and processes.
- Coordinate with field teams and other departments for swift issue resolution.
Requirements:
- Bachelor's Degree in Telecom/BSCS/Electronics/ IT, or related field.
- CCNA certification is mandatory.
- Fresh to 1 year of experience in a technical support or NOC role in the ISP or telecom sector.
- Hands-on experience with routers, switches, and troubleshooting tools.
- Good understanding of TCP/IP, DHCP, DNS, and WAN/LAN technologies.
- Strong problem-solving skills and customer-oriented attitude.
- Excellent communication skills (verbal and written).
Job timings / Place of work:
- Full Time (Rotational Shifts)
- Onsite ( Karachi-based )
Salary & Perks:
The Company offers competitive and attractive salary packages and a significant number of fringe benefits e.g., Provident Fund, comprehensive health insurance, life insurance, yearly performance-based increments, etc.
Job Type: Full-time
Pay: Rs40, Rs50,000.00 per month
Work Location: In person
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