Customer Service Specialist-US

1 week ago

Lahore, Punjab, Pakistan Abacus Outsourcing Full time 240,000 - 600,000 per year

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Specialist. The ideal candidate will be responsible for handling customer queries, providing timely solutions, and ensuring a seamless service experience across various channels (calls, emails, chat, etc.).

Responsibilities

  • Engage with customers to provide accurate information and timely support for inquiries, concerns, and service requests.
  • Build and maintain strong relationships with customers to enhance service competitiveness.
  • Track, communicate, and resolve service-related issues efficiently while ensuring customer satisfaction.
  • Deliver a consistently positive Customer Experience to maintain high Quality Assurance (QA) scores.

What We're Looking For

  • A collaborative team player with a customer-first mindset.
  • Strong problem-solving and communication skills, with the ability to explain technical details in simple, clear terms.
  • Passion for delivering exceptional service and creating positive customer interactions.

Job Requirements

  • Minimum A Levels/Intermediate or higher education.
  • Excellent written and verbal communication in English.
  • Ability to maintain an American or neutral accent.

Additional Benefits

  • Comprehensive medical facility.
  • All U.S. holidays observed.
  • Fixed working hours for better work-life balance.
  • Attractive bonuses and incentives.

Working Schedule

US shifts* – 5 days a week.

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Work Location: In person

Salary: Rs60, Rs100,000.00 per month

Job Type: Full-time

Pay: Rs60, Rs100,000.00 per month

Work Location: In person

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