Customer Service Specialist

2 days ago

Lahore, Punjab, Pakistan Abacus Full time

Job Description

We're seeking energetic and customer-driven professionals to join our international support team as Client Support Executives. In this role, you'll be the first point of contact for our valued clients, ensuring every interaction reflects our commitment to excellence. You'll handle customer inquiries through multiple channels (calls, chat, and email) while delivering timely, empathetic, and effective solutions.

Key Responsibilities

Respond promptly to customer inquiries and provide accurate information across all communication channels

Build lasting customer relationships through professionalism, empathy, and service excellence.

Identify and resolve issues efficiently while ensuring a smooth and positive customer experience.

Collaborate with internal teams to maintain service quality and meet performance metrics.

Consistently uphold company standards to achieve top-tier QA and customer satisfaction scores.

What You need to Bring

A team-oriented attitude with a passion for helping people.

Exceptional verbal and written English communication skills.

Ability to adapt your communication style to suit diverse customers.

Strong analytical and problem-solving abilities to provide quick, effective resolutions.

Confidence in maintaining a neutral or American accent during client interactions.

Qualification & Experience

Minimum Intermediate/A Levels or above (Bachelor's preferred).

Previous experience in customer support, call center, or BPO environments is an advantage but not mandatory.

Perks & Benefits

Comprehensive medical coverage for you and your dependents.

US holidays observed.

Fixed working hours promoting a healthy work-life balance.

Performance-based bonuses and growth opportunities.

Work Schedule

US Shift – 5 working days per week. (6 PM to 3 AM)

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