IT Support Administrator

18 hours ago


Rawalpindi, Punjab, Pakistan World Wide Study Advisers Full time 720,000 - 840,000 per year

Key Responsibilities:

  • Support the IT Support Team, including training, mentoring, and performance management
  • Act as the primary escalation point for complex or unresolved technical issues
  • Ensure efficient management of IT support requests and helpdesk operations
  • Maintain accurate IT documentation and standard operating procedures
  • Manage IT inventory, including hardware, software licenses, and asset tracking
  • Collaborate with system administrators, network teams, and external vendors for issue resolution
  • Monitor and ensure adherence to SLAs, service quality, and user satisfaction metrics

Skills & Technical Competencies

  • Proven troubleshooting and problem-solving abilities
  • Proficiency in Microsoft 365, Active Directory, VPN technologies, and remote support tools
  • Knowledge of Windows and Linux operating systems, networking fundamentals, and IT infrastructure
  • Experience with inventory management software and solutions
  • Excellent verbal and written communication skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • 1–2 years of experience in IT support

Apply Via:

Job Type: Full-time

Pay: Rs60, Rs70,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • IT Support : 1 year (Preferred)

Work Location: In person



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