Shopify Customer Support

5 days ago

Lahore Gulberg Colony, Pakistan Live Support Ltd Full time 1,000,000 - 1,200,000 per year

Shopify Customer Support (E-commerce) — EST Shift — Gulberg

Location: Gulberg (on-site)

Shift Time Zone: EST

Open Positions: 10

Compensation: Competitive salary

About the Role

We are hiring Customer Support Executives to deliver high-quality service for e-commerce customers. You will handle live chat, email, and other support channels, follow clear SOPs, and help improve customer satisfaction and retention.Key Responsibilities

  • Respond to customer inquiries via chat and email with accuracy and empathy
  • Troubleshoot order, billing, and product issues using internal tools and SOPs
  • Maintain response time, quality, and CSAT targets (KPIs)
  • Document interactions, escalate issues appropriately, and suggest process improvements

Requirements

  • Fluent English (spoken and written) with minimal to no errors; this is a graded quality criterion
  • Background in Customer Service is a must and in e-commerce (Shopify) is a must
  • Availability for five paid training days per week
  • Reliability, attention to detail, and a problem-solving mindset
  • Comfortable working on an EST schedule

Training, Quality, and KPIs

  • New hires complete a paid training program (5 days per week)
  • You must meet defined quality standards and KPIs within 30 days of training; failure to do so may result in backfilling the role
  • End-of-training assessment:
  • If you do not pass, you will receive 3 additional days of training and a re-test
  • Failure of the second test means you will not be hired

How to Apply

Send your resume to with the subject line:

Application — Shopify Customer Support (EST) — [Your Name]

Optional: include a short paragraph (4–5 sentences) describing a time you turned an unhappy customer into a satisfied one.

Job Type: Full-time

Pay: Rs80, Rs100,000.00 per month

Work Location: In person

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