Female Customer Care Officer

3 hours ago

Karachi, Sindh, Pakistan Digi Craft Full time 300,000 - 360,000 per year

We are looking for a Female Customer Care Officer to join our team. The ideal candidate should be professional, customer-focused, and tech-savvy. She will be responsible for managing customer communication, processing orders, and ensuring a smooth post-sales experience.

Key Responsibilities:

  • Communicate with customers via WhatsApp and phone calls in a polite and professional manner.
  • Process and move orders through courier services and ensure timely dispatch.
  • Coordinate with customers to confirm order details, delivery status, and feedback.
  • Login to Shopify and update order status, tracking details, and inventory.
  • Maintain customer records and reports using Microsoft Office (Word, Excel, Outlook).
  • Provide excellent after-sales support and resolve customer queries efficiently.

Requirements:

  • Female candidate living within a 2 km radius of Bahadurabad, Karachi.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Basic understanding of Shopify or willingness to learn.
  • Ability to multitask and handle customer inquiries with patience and professionalism.
  • Prior experience in customer service or e-commerce will be an advantage.

Salary & Benefits:

  • Competitive salary based on experience.
  • Friendly working environment.
  • Training and growth opportunities.

Job Type: Full-time

Pay: Rs25, Rs30,000.00 per month

Work Location: In person

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