Patient Care Advocate

5 days ago

Karachi, Sindh, Pakistan ZUE Full time 1,200,000 - 2,400,000 per year

Position: Patient Care Advocate


Location:
Karachi (On-site)


Shift:
06:00 PM – 03:00 AM (PST)


Employment Type:
Full-time

Position Overview

The
Patient Care Advocate
acts as the primary liaison between patients, providers, and internal departments to ensure a seamless and compassionate care experience. This role demands precision, empathy, and a solid understanding of the U.S. healthcare and DME (Durable Medical Equipment) processes.

Key Responsibilities

  • Manage patient order intake and ensure accurate, timely processing.
  • Handle patient supply inquiries and resolve any service-related issues.
  • Coordinate with internal teams, doctors, and insurance providers to address patient concerns.
  • Conduct patient outreach calls — including onboarding, wellness checks, birthdays, and follow-ups.
  • Perform insurance eligibility checks and take appropriate follow-up actions.
  • Conduct patient satisfaction surveys and document outcomes.
  • Coordinate with doctor offices and insurance carriers to troubleshoot ongoing orders.
  • Obtain and process prior authorization requests (PAR) and verify insurance coverage.
  • Maintain precise and updated patient records while meeting productivity and compliance targets.

Mandatory Skills & Experience

  • 1–2 years of experience
    in DME/Medical Supplies (U.S. healthcare market).
  • Proficiency in
    Brightree
    or similar EHR/CRM systems (proficiency test required).
  • Strong knowledge of
    HCPCS
    and
    ICD-10
    coding,
    Medicare/Medicaid
    billing, and
    U.S. insurance plans
    (especially in the DMV region – DC, Maryland, Virginia).
  • Excellent English communication skills (verbal and written).
  • Exceptional attention to detail, documentation accuracy, and system navigation.
  • Basic understanding of DME products and patient care coordination.
  • Ability to work independently and meet deadlines in a fast-paced environment.

Benefits:

  • Health Coverage:
    OPD & IPD for Self, Dependents, and Parents
  • Life Insurance:
    Coverage for Self
  • Transportation:
    Fuel Card (Male Employees) / Pick & Drop (Female Employees)
  • Paid Leaves & U.S. Holidays
  • In-house Gym Facility
  • Employee Referral Bonus Program
  • Growth-Oriented, Collaborative Work Environment

Apply

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