Customer Service Specialist

Level 2 Customer Service Representative

About the Company:

Strong Worth Group of Companies is a Multinational, based in Karachi, Dubai, Toronto. Our focus is investments and trading with asset classes: Real Estate, Commodities, Equities, and Fixed Income. We foster Sustainability, Innovation and Reliability. We work in a dynamic matrix environment where each member of the team's valued opinion is valued and incorporated in growth of the company.

Our work involves addressing capital growth needs of many stakeholders and each incumbent is a valued member of our family. Our value structure emphasizes that we uphold the highest echelon of morals, practices and transparency with inclusion of latest techniques of innovation. We encompass the globe as natural niche which requires care, prudence and fiduciary duty to surmount and impress upon individuals the need to make correct judgement and implement most crucial practices.

Our accountability measures ensure that a unique decorum is maintained in dealing with clients, partners, associates and affiliates. We consistently stive to improve to deliver and believe that status quo is unacceptable. We demand continuous elevation of personal and professional well-being and equally reward performance. Our team members include highly qualified and achieved individuals who settle for nothing but the best in challenging and evolving market place.

About the Job:

The placement entails detailed knowledge and vocabulary in English language. With ability to make customers at ease through online platform interaction for navigating and usage of an innovative platform which is set to revolutionize the logistics industry. The service reps will be in daily contact with numerous customers and variety of geographical setting and will be communicating through online tools which facilitate multiple languages. All translations from multiple languages have to be understand and answered in most effective manner which increase the trust and reach of our innovation.

This position further requires review of clients, posts and tracking of complaints. Then approving clients and posts. Cross-checking the documents provided, the IDs of the clients and the documents of the companies. Thoroughly review all requests for client registration, post release and maintain utmost secrecy of data being collected. Further ensure that no contrabanded items are listed on the portal. And no shady clients are approved to use the system.

Initially we require multiple posts to be filled of day and night each requiring daily 12 hours commitment on our site including weekends as the portal is operating 24/7. We further require individuals to be presentable and well spoken English language skills in order to facilitate virtual help through zoom. The typing speed should be adequate in English to facilitate timely address of client concerns. A training session and then a test after training session will ensure complete hiring process and two-stage screening interviews will be conducted in sequence.

Required Attributes:

Typing Speed over 50 words per minutes

Ability for conducting effective Due Diligence

Minimum Bachelors Degree in Business or English

On-site presence on time

Tech-Savy and able to use multiple communication software including: Zoom, WhatsApp, FaceBook, Instagram and LinkedIn

Maintain Trust and harness transparency

Ability to learn and drive new techniques

Multifaceted approach to problem solving

Aptitude to achieve beyond the proscribed work

Harness culture of continuous accountability

Clean criminal record

Ability to write reports in English

Complaint solving and processing skills

Interpersonal and Social Skills