Corporate Customer Service Executive

2 weeks ago

Karachi Gpo, Pakistan HRCONSOL Full time 900,000 - 1,200,000 per year

Key Responsibilities

  • Client Visits & Relationship Management
  • Conduct regular visits across an assigned client portfolio.
  • Act as a one-window facilitator for client queries and ensure backend teams resolve concerns promptly.
  • Build and maintain strong professional relationships with decision-makers and users.
  • Customer Concerns & Churn Control
  • Capture, log, and follow up on client concerns, ensuring timely resolution.
  • Maintain detailed visit notes and customer history.
  • Identify churn risks and escalate with recommended solutions.
  • Proactively follow up to enhance customer satisfaction and retention.
  • Upselling & Cross-Selling
  • Introduce clients to the full product suite (IoT, telematics, dashcams, smart energy, etc.).
  • Identify upselling/cross-selling opportunities and pass leads to Business Development.
  • Support revenue growth from existing clients.
  • Reporting & MIS
  • Prepare visit reports, customer feedback, and churn insights.
  • Track commitments, resolution timelines, and client health status.
  • Share insights and recommendations with senior management.

Requirements

  • Bachelor's degree (Business, IT, or related field).
  • 2–3 years of client-facing experience (preferably in telematics, telecom, or technology).
  • Strong communication, presentation, and interpersonal skills.
  • Knowledge of vehicle tracking/telematics is preferred.
  • Excellent documentation, reporting, and MS Office skills.
  • Professional, well-groomed, and customer-oriented personality.
  • Willingness to travel extensively for client visits.

Job Type: Full-time

Work Location: In person

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