Senior Customer Support Specialist

5 days ago

Karachi, Sindh, Pakistan ibex Full time

ibex. Pakistan is looking for a Senior Customer Support Specialist within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Responsibilities:

Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client

Assist customers with their items purchased through ecommerce website

Convey interest in each customer through their words with courtesy, attention, a friendly and caring image

Providing alternatives to products/items, which are not available on the ecommerce website

Follow standard processes and procedures when it comes to providing the resolution

Staying up to date with latest updates on system information, process changes and future updates

Must be able to overcome objections and handle customer push backs

Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

Critical Thinking

Time Management

Specialist Focus

Priority Setting

Problem Solving

Professional Composure

It's worth noting, we pay very well for this role, and in general. We hire great people that do great work, and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What you can expect from us after applying?

Once you've applied, sit back and relax while we get to work on our side You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck

#J-18808-Ljbffr

  • Senior Customer Support Specialist

    3 weeks ago

    Karachi, Sindh, Pakistan iTack Solutions Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from iTack SolutionsiTack Solutions is looking for a highly skilled and client-focused Senior Customer Support Specialist with proven expertise in ERP systems. This role plays a key part in delivering exceptional client service by supporting ERP solutions, conducting...

  • Customer Support and Implementation Specialist

    5 days ago

    Karachi, Sindh, Pakistan iTack Solutions Full time

    Customer Support and Implementation Specialist (Functional Consultant)Customer Support and Implementation Specialist (Functional Consultant)1 week ago Be among the first 25 applicantsDirect message the job poster from iTack SolutionsWe're looking for a proactive and technically sound Customer Support Specialist with experience in Odoo ERP (Inventory &...

  • Technical Customer Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan iTack Solutions Full time

    Technical Customer Support Specialist (ERP)Technical Customer Support Specialist (ERP)1 week ago Be among the first 25 applicantsiTack Solutions is hiring a Technical Customer Support Specialist to support our growing base of ERP clients. This role involves troubleshooting, resolving, and escalating technical and functional ERP issues while ensuring...

  • Customer Support Specialist

    3 weeks ago

    Karachi, Sindh, Pakistan Alemad rent a car Full time

    We are seeking a dedicated Customer Support Specialist for our Karachi office. If you have a passion for assisting customers and thrive in a fast-paced environment, we'd love to hear from youResponsibilities:Build strong relationships by understanding customer needs and offering tailored solutions.Manage inbound and outbound calls with professionalism and...

  • Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan Roche Full time

    Get AI-powered advice on this job and more exclusive features.At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is...

  • Technical Customer Support Specialist

    2 weeks ago

    Karachi, Sindh, Pakistan iTack Solutions Full time

    Technical Customer Support Specialist (ERP)Get AI-powered advice on this job and more exclusive features.iTack Solutions is hiring a Technical Customer Support Specialist to support our growing base of ERP clients. This role involves troubleshooting, resolving, and escalating technical and functional ERP issues while ensuring high-quality client support.The...

  • Customer Support Specialist

    7 days ago

    Karachi, Sindh, Pakistan Ibex Full time

    ibex, a leading global provider of business process outsourcing (BPO), digital marketing, and customer engagement solutions, is seeking a dedicated Customer Support Specialist to join its team in Karachi. With a workforce of over 35,000 employees across 34 global operations facilities, ibex is recognized for delivering outstanding customer experiences and...

  • Customer Support Specialist

    1 day ago

    Karachi, Sindh, Pakistan Eza Tech Full time

    2 days ago Be among the first 25 applicantsSalary: Market Competitive + Performance BonusesAre you confident, fluent in English, and looking to build an international sales and client communication career?At Eza-Tech, we seek proactive individuals to join our outbound engagement team. You'll be working on international projects with a clear growth path and...

  • Customer Support Specialist

    7 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    We are seeking a talented individual to fill the role of Customer Support Specialist. This position requires exceptional communication skills, both written and verbal, to effectively interact with customers and provide satisfactory solutions to their queries.ResponsibilitiesRespond to customer inquiries in a professional manner, providing information about...

  • Customer Support Specialist – ERP Systems

    3 weeks ago

    Karachi, Sindh, Pakistan iTack Solutions Full time

    Customer Support Specialist – ERP SystemsiTack Solutions is seeking a highly skilled and client-focused Senior Customer Support Specialist with expertise in ERP systems. This role involves supporting ERP solutions, conducting live product demonstrations, translating client requirements into actionable steps for internal teams, and ensuring seamless...