International Customer Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 40,000 - 78,000 per year

Location: Gulshan-e-Iqbal, Karachi, Pakistan (On-Site) - Block 13C, Pizza Max Vicinity

Job Type: Full-time

Salary: PKR 40,000 - PKR 45,000 per month + Performance Incentives

Total Compensation: PKR 63,000 - PKR 78,000 monthly

Schedule: Monday to Saturday

  • Option 1: 6:00 PM - 2:00 AM PKT
  • Option 2: 10:00 PM - 6:00 AM PKT

Job Summary

ABS International seeks a skilled Customer Support Specialist for international night shift operations. Deliver exceptional service to global clients while advancing your career in customer experience at our Karachi facility. This role offers comprehensive training, performance-based incentives, and growth opportunities in international customer support. Ideal for professionals with BPO or call center experience seeking career advancement in a supportive environment .

Key Responsibilities

  • Manage customer inquiries across phone, email, and live chat channels for international clients.
  • Build and maintain strong relationships to enhance customer retention and satisfaction.
  • Promote company products and services to global audiences.
  • Collaborate with internal teams to resolve complex customer issues efficiently.
  • Maintain accurate customer records and interaction logs in CRM systems.

Requirements

  • 1+ years of international customer support experience (BPO or call center background preferred).
  • Fluent English communication skills, both verbal and written (C1 level or equivalent).
  • Proven ability to resolve complex customer issues effectively.
  • Availability for night shift schedules (6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM PKT).
  • Strong problem-solving, multitasking, and communication skills.
  • Proficiency in CRM software (e.g., Salesforce or Zendesk) is advantageous.

Compensation & Benefits

  • Base Salary: PKR 40,000 - PKR 45,000 per month.
  • Performance Incentives: PKR 20,000 - PKR 30,000+ monthly.
  • Punctuality Allowance: PKR 3,000 per month.
  • Daily Performance-Based Rewards.
  • Medical Insurance: Comprehensive coverage.
  • Salary Advance: On-demand access.
  • Professional Development: Paid certification programs and skill enhancement workshops.

Why Join ABS International?

  • Industry-competitive total compensation package (PKR 63,000 - PKR 78,000 monthly).
  • Career advancement opportunities in global customer operations.
  • Professional development and training programs.
  • Supportive and secure work environment.
  • Stable night shift schedule with growth potential.

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