Patient Help Desk Representative

7 days ago

Islamabad, Islamabad, Pakistan iSolve RCM LLC Full time 400,000 - 600,000 per year

Company Description

iSolveRCM is a healthcare revenue cycle management (RCM) company that helps medical practices, clinics, and healthcare organizations streamline their financial operations. The company focuses on medical billing, coding, credentialing, and revenue optimization to ensure providers maximize reimbursements while reducing administrative burdens. Services offered include end-to-end billing solutions, claim scrubbing, denial management, medical coding and compliance, provider credentialing, and practice management consulting. By optimizing workflows and integrating telehealth and EHR technologies, iSolveRCM aims to improve financial efficiency and patient care.

Role Description

This is a full-time on-site role for a Patient Help Desk Representative located in Islamabad. The Patient Help Desk Representative will be responsible for addressing patient inquiries, assisting with billing and insurance issues, and providing general support to ensure patients' needs are met. The representative will also handle appointment scheduling, maintain patient records, and collaborate with medical staff to improve the patient experience.

Qualifications

  • Experience in patient support, including addressing inquiries and providing assistance with billing and insurance issues
  • Skills in appointment scheduling and maintaining patient records
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with medical staff
  • Strong organizational and multitasking abilities
  • Proficiency in using healthcare information systems and basic computer applications
  • Customer service experience in a healthcare setting is a plus
  • Ability to work on-site in Islamabad

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