Patient Service Representative

2 days ago

Islamabad, Islamabad, Pakistan Medsol Tech Full time 1,200,000 - 3,600,000 per year

This is a full-time on-site role located in Rawalpindi for a Customer Service Specialist at Medsoltech. The Customer Service Representative will handle incoming calls and emails, resolve customer inquiries and issues, provide product and service information, and ensure customer satisfaction.

Responsibilities

  • Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally
  • Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner
  • Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support
  • Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system
  • Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience
  • Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary
  • Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs)

Qualifications

  • Customer Service Representatives and Customer Support experience
  • Skills in Customer Satisfaction and Customer Service
  • Knowledge of Customer Experience management
  • Excellent verbal and written communication skills
  • Proficiency with computer systems
  • Previous experience in a similar role is a plus
  • High school diploma or equivalent, Bachelor's degree preferred

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