Account Management Coordinator

2 weeks ago

Islamabad, Islamabad, Pakistan eMumba Full time 900,000 - 1,200,000 per year

The Account Manager for Extreme Networks will be responsible for overseeing and ensuring the success of several currently) concurrent projects. This includes maintaining consistency in on-boarding and off-boarding processes, enforcing leave management policies, and implementing pre-defined workflows across all projects.

The Account Manager will own the creation, renewal, and documentation of Statements of Work (SOWs) ensuring adherence to specific templates and compliance with the financial structure of rate cards. They will act as the central point of coordination, liaising with project managers to guarantee compliance with processes and driving alignment with the client's vendor management team.

This role demands proactive engagement with key client stakeholders on the vendor management side to manage resource requests and SOW amendments. Additionally, the Account Manager will lead the preparation of quarterly vendor performance reviews, ensuring timely and polished deliverables. Success in this role requires a high level of trustworthiness, communication and escalation skills, logical thinking, and a detail-oriented mindset, making them a key figure in helping the account executives maintain operational excellence and client satisfaction.

Key Responsibilities
  • Ensure consistency in on-boarding/off-boarding processes, leave policies, and operational workflows.
  • Create, renew, and document SOWs while adhering to templates and financial guidelines.
  • Ownership of tracking and acknowledging the POs issues, every quarter, against SOWs.
  • Create Invoices that are consistent with Emumba policy and the allocation and availability of persons allocated to projects.
  • Coordinate with project managers to ensure process compliance across 10–12 projects.
  • Engage with the client's vendor management team and key stakeholders for personnel management, issue resolution, and relationship building.
  • Assist Account managers in quarterly vendor performance reviews, ensuring timely delivery.
  • Escalate violations of processes or challenges to Account Managers for resolution.
Skills, Knowledge and Expertise
  • Trustworthiness: Capable of handling sensitive data like rate cards with integrity.
  • Client and Stakeholder Communication: Strong interpersonal skills to navigate internal (mostly) external relationships.
  • Process Enforcement: Ability to enforce policies and processes with limited leverage, using logical escalation when needed.
  • Logical and Detail-Oriented Thinking: Ensures documents are accurate and processes are rigorously followed.
  • High 'C' DISC Profile: A structured and meticulous approach to cross-checking, reviewing, and managing documentation and processes effectively.
About Emumba

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Department

Finance

Employment Type

Full Time

Location

Islamabad, Pak

Workplace type

Onsite

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