Assistant Operations Manager

4 days ago

Rawalpindi, Punjab, Pakistan Translation Empire Full time 900,000 - 1,200,000 per year

An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.

Responsibilities:

  • Manage/handle a department of 50 to 60 people.
  • Smart execution of department operations within given resources. Their leave and shift management.
  • Enablement of resources for efficient executions as per their roles and responsibilities.
  • Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
  • Conducting progress and development meetings with staff.
  • Strong follow up for on-going projects and its completion on time.
  • Developing a performance driven team who can achieve their assign targets.
  • Creating a professional work environment where individuals are treated equally and fairly.
  • Implementation of company policies & procedures.
  • Time to time reviews of KPI's, performance analysis and workable areas.
  • Training need analysis and development of the staff for next level roles.
  • Focus for operations improvement and business development.
  • Process creation and improvement for the best interest of the business.

Requirements:

Qualification:

  • Must be graduate with BBA/MBA preferred.
  • Excellent English communication skills.

Skills Required:

  • Leadership skills, team management, a thorough knowledge of process creation and revamp, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required:

  • Minimum 5 to 8 years of experience required.
  • Managing different teams and department.
  • International recruitment, customer support & services, business operations, call center operations, and project management.

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