Assistant Manager Operations

2 weeks ago

Rawalpindi, Punjab, Pakistan Iman Group Pakistan Full time 800,000 - 1,200,000 per year

We are seeking a highly motivated and detail-oriented Assistant Manager – Operations / Services to join our dynamic team. The ideal candidate will oversee complaint management, service operations, installations, and customer support for our range of diesel generator products. This is a client-facing role requiring excellent communication, coordination, and technical knowledge.

Key Responsibilities:

  • Manage and respond to all complaint calls/emails in a timely and professional manner.
  • Coordinate with end-users to ensure timely resolution of complaints.
  • Maintain complaint logs, analyze root causes, and produce regular service and complaint reports.
  • Supervise and manage DG set installations, including site surveys, procurement coordination, and execution.
  • Provide both pre-sales and post-sales support and manage customer inquiries.
  • Liaise with internal teams (sales, purchase, technical) and third parties to ensure effective service delivery.
  • Issue IJO's, quotes, invoices and ensure timely submission and payment follow-ups.
  • Handle service deployment and online monitoring of technicians.
  • Manage spare parts sales, warranty claims, and AMC (Annual Maintenance Contracts) operations.
  • Conduct field visits to ensure service quality, cost control, and customer satisfaction.
  • Keep accurate records of customer orders, invoicing, and service history.
  • Assist with complaint statistics reporting, regulatory communications, and maintaining service SOPs.
  • Foster a customer-centric approach within the team and uphold brand values.

Requirements:

  • Bachelor's degree in engineering, Business, or a related field.
  • 3–5 years of experience in service or operations management, preferably in the power/generator industry.
  • Strong knowledge of diesel generator systems and service practices.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to multitask and manage priorities effectively.
  • Proficient in MS Office and service reporting tools.

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