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Senior Operations Executive

2 weeks ago

Islamabad, Islamabad, Pakistan Inter Prompt Global Full time $104,000 - $130,878 per year

Key Responsibilities

Operational Efficiency

  • Follow departmental workflows and office procedures to ensure maximum efficiency.
  • Prepare, update, and maintain departmental documents, reports, and records.
  • Support line manager in day-to-day activities and business operations.

Client & Stakeholder Management

  • Act as the liaison between field engineers and customers to ensure smooth ticket handling and resolution.
  • Handle client queries, requests, and escalations with professionalism and urgency.
  • Collaborate with multiple teams to understand and fulfill client requirements, ensuring value-driven service delivery.
  • Serve as the face of the company, maintaining strong relationships with clients and stakeholders.

Project & Ticket Management

  • Oversee and manage tickets, activities, and projects from initiation to closure.
  • Ensure project execution within budget, timelines, and client expectations.
  • Coordinate resources to meet deliverables and resolve on-site issues promptly.

Compliance & Reporting

  • Ensure adherence to company standards, policies, and procedures.
  • Approve engineer invoices and process client-related documents (PO/SRO requests).
  • Monitor ongoing activities, provide situational awareness, and share updates with leadership.
  • Prepare and deliver strategic recommendations for process improvements and policy updates.

Availability & Flexibility

  • Provide 24/7/365 support for calls, emails, and escalations from leadership and team leads.
  • Flexible to work extra hours, weekends, public holidays, and rotational shifts as per business needs.

Requirements

  • Minimum Bachelor's degree in Management.
  • Proficiency in Microsoft Office Suite.
  • Experience of Project Coordination (preferred).
  • Strong multitasking and prioritization skills.
  • Proactive, self-starter with problem-solving ability.
  • Excellent communication and interpersonal skills.
  • Strong decision-making and analytical abilities.
  • Experience in complex problem analysis, operational need assessment, and developing creative solutions.
  • Ability to compile and analyze data, prepare detailed reports, and present insights.
  • Strong organizational skills with the ability to establish and manage priorities effectively.

Job Type: Full-time

Work Location: In person