Senior Operations Executive

2 weeks ago

Islamabad, Islamabad, Pakistan Inter-Prompt Global (IP Global) Full time 1,200,000 - 3,600,000 per year

Company Description:

Inter-Prompt Global (IP Global) is an IT Service Provider headquartered in Wroclaw, Poland, with offices in Poland, the UK, UAE, India, and Pakistan. We deliver world-class IT services across more than 190 countries, specializing in Managed Service and Support Desk solutions. Our expertise covers server, storage, networking, security, information security, software, databases, cloud solutions, and application development. Our certified experts provide customized solutions to enhance efficiency and reduce costs, backed by 24x7x365 support and comprehensive SLAs. We align our clients' business and digital transformation goals with innovative solutions to help them thrive in today's digital world.

Key Responsibilities:

Operational Efficiency

  • Follow departmental workflows and office procedures to ensure maximum efficiency.
  • Prepare, update, and maintain departmental documents, reports, and records.
  • Support line manager in day-to-day activities and business operations.

Client & Stakeholder Management

  • Act as the liaison between field engineers and customers to ensure smooth ticket handling and resolution.
  • Handle client queries, requests, and escalations with professionalism and urgency.
  • Collaborate with multiple teams to understand and fulfill client requirements, ensuring value-driven service delivery.
  • Serve as the face of the company, maintaining strong relationships with clients and stakeholders.

Project & Ticket Management

  • Oversee and manage tickets, activities, and projects from initiation to closure.
  • Ensure project execution within budget, timelines, and client expectations.
  • Coordinate resources to meet deliverables and resolve on-site issues promptly.

Compliance & Reporting

  • Ensure adherence to company standards, policies, and procedures.
  • Approve engineer invoices and process client-related documents (PO/SRO requests).
  • Monitor ongoing activities, provide situational awareness, and share updates with leadership.
  • Prepare and deliver strategic recommendations for process improvements and policy updates.

Availability & Flexibility

  • Provide 24/7/365 support for calls, emails, and escalations from leadership and team leads.
  • Flexible to work extra hours, weekends, public holidays, and rotational shifts as per business needs.

Requirements:

  • Minimum Bachelor's degree in Management.
  • Proficiency in Microsoft Office Suite.
  • Experience of Project Coordination (preferred).
  • Strong multitasking and prioritization skills.
  • Proactive, self-starter with problem-solving ability.
  • Excellent communication and interpersonal skills.
  • Strong decision-making and analytical abilities.
  • Experience in complex problem analysis, operational need assessment, and developing creative solutions.
  • Ability to compile and analyze data, prepare detailed reports, and present insights.
  • Strong organizational skills with the ability to establish and manage priorities effectively.

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