Customer Service Officer

12 hours ago

Lahore, Punjab, Pakistan Taraki Full time 400,000 - 600,000 per year

Job Summary:
A Customer Service Officer is responsible for delivering outstanding customer service by managing inquiries and resolving complaints, ensuring customer satisfaction and loyalty. They act as the primary point of contact for customers, handling various communication channels and maintaining a professional and friendly rapport.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person promptly and professionally.
  • Resolve customer complaints and issues efficiently, escalating to higher management when necessary.
  • Maintain a detailed record of customer interactions, transactions, comments, and complaints.
  • Provide accurate information about products and services to customers.
  • Assist in processing orders, applications, and requests.
  • Communicate with internal departments to ensure customer needs are met.
  • Develop and maintain a working knowledge of company products, services, and promotions.
  • Identify customer needs and suggest appropriate products/services.
  • Follow-up with customers to ensure their issues are resolved.
  • Participate in training and development opportunities to enhance skills and knowledge.

Requirements:

  • Proven customer service experience of 1-2 years in a similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle challenging customer interactions with grace and professionalism.
  • Proficient in using customer service software and Microsoft Office Suite.
  • Strong organizational and multitasking capabilities.
  • Ability to work independently and as part of a team in a dynamic environment.

Qualifications:

  • High school diploma or equivalent; a degree in a related field is a plus.
  • Customer service training or certification is an advantage.
  • Familiarity with CRM systems and practices.

Working Conditions:

  • Full-time position based in-person at our office.
  • Availability to work flexible hours, including evenings and weekends, as needed.

Personal Attributes:

  • Empathetic and patient with a customer-focused mindset.
  • Reliable with strong time management skills.
  • Assertive and confident in delivering service and support.

  • Customer Service Officer

    2 weeks ago

    Lahore, Punjab, Pakistan HRPSP - Your Strategic HR Partner Full time 444,000 - 540,000 per year

    Join Our Team as a Customer Service Officer (Outbound Sales) – ZONG ProjectLocation: LahoreEmployment Type: Full-Time | Rotating Shifts | Work-from-HomeCompensation:Basic Salary: PKR 37,000Service Charges: PKR 9,000Work-from-Home AllowanceSales Commission (based on performance)Are you ready to kick-start your career with one of Pakistan's leading telecom...

  • Customer Service Officer

    4 days ago

    Lahore, Punjab, Pakistan Raaziq International PVT LTD Full time 800,000 - 1,200,000 per year

    Raaziq Express Logistics (RXL) – a division of the Raaziq Group, a pioneer in 3PL excellence since 1974 – is looking for a dynamic and results-driven Sales Executive to join our team in Karachi.Key ResponsibilitiesDrive sales of warehousing and ancillary logistics services to prospective clients.Build and sustain strong, long-term business...

  • Customer Service

    1 week ago

    Lahore, Punjab, Pakistan Dostyy Full time 104,000 - 130,878 per year

    Company Description is a platform that connects employers with staff for a variety of roles, from office to home staff. Employers can easily find and hire candidates for positions such as office managers, chefs, drivers, guards, call center agents, specialized factory workers, and maids. simplifies the hiring process by allowing employers to browse verified...

  • Customer Service

    2 weeks ago

    Lahore, Punjab, Pakistan Mortgage Squad Advisors Full time $40,000 - $50,000 per year

    Location: Lahore, Pakistan (Office-based)Timings: 6:00 PM – 3:00 AM (Night Shift)Type: Full-TimeWe are hiring motivated and detail-oriented individuals to join our team in Lahore. This is an exciting opportunity to work with a leading mortgage company based in Toronto, Canada.Key Responsibilities* Provide excellent customer service to clients in the...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Blue Star Manufacturing Pvt Ltd Full time 900,000 - 1,200,000 per year

    Position Title: Customer Service RepresentativeDepartment: Customer Support / OperationsReports To: Customer Service Supervisor / ManagerRole PurposeTo provide excellent service by handling customer inquiries, complaints, and requests efficiently while ensuring customer satisfaction and loyalty.Key ResponsibilitiesHandle incoming/outgoing calls, emails, live...

  • Customer Service Representative

    6 days ago

    Lahore, Punjab, Pakistan ANALTYTICA Full time 600,000 - 1,200,000 per year

    Job Title: Customer Service Representative (Sales)Company: Fairways LogisticsLocation: DHA Phase 6, LahoreShift: Night | 7:30 PM – 4:30 AM (Mon–Fri)About the Role:Fairways Logistics is hiring sales-driven Customer Service Representatives to handle US/Canada clients. You'll manage calls, resolve issues, promote logistics services, and convert leads into...

  • Customer Services Officer(Female)

    2 weeks ago

    Lahore, Punjab, Pakistan Raaziq International PVT LTD Full time $30,000 - $50,000 per year

    Job Responsibilities & Skills:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Coordination with airlines and customers on flight booking and confirmations.Liaison with stakeholders.Providing shipment status from web to shipper.Knowing our services inside and out so that you can answer questions.Keeping records of...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan PostEx Full time 300,000 - 600,000 per year

    We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our fast-paced courier company. As the first point of contact for our clients, you will handle inquiries, resolve issues, track shipments, and ensure every customer has a positive experience. Your role is critical in maintaining customer satisfaction and building...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Digital Aimz Limited Full time $40,000 - $60,000 per year

    Job Description:We are seeking a skilled and experienced Customer Service Representative (CSR) with a background in the Software industry and proficiency in English communication through chat and email channels. As a CSR, you will play a crucial role in providing exceptional customer support and ensuring client satisfaction for our software products and...

  • Customer Service Representative

    4 days ago

    Lahore, Punjab, Pakistan Crewlogix Technologies Full time 600,000 - 1,200,000 per year

    Position Overview:We are seeking a motivated and customer-focused Customer Service / Sales Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing product/service information, addressing concerns, and driving sales through excellent communication and relationship-building skills.Key...