Guest Relation Officer

4 days ago

Karachi, Sindh, Pakistan Arwen Tech Full time

Posted on Nov 20, 2025

Title

Guest Relation Officer / Receptionist

Apply before

Dec 30, 2025

City

Karachi

Responsibilities
Summary of Job Profile

The Guest Relations Officer plays a crucial role in providing excellent customer service and maintaining a positive image of the organization. Responsible for managing the front desk, greeting visitors, answering inquiries, and handling incoming calls. Additionally, they assist in administrative tasks and ensure a smooth flow of operations in the reception area.

*Essential Duties & Responsibilities:*

  • Greet and welcome guests courteously and professionally.
  • Manage the reception area by ensuring cleanliness and organization.
  • Answer and direct incoming calls to the appropriate person or department.
  • Provide information to visitors and assist them with inquiries.
  • Handle incoming and outgoing mail and deliveries.
  • Maintain a record of visitor logs and appointments.
  • Assist in administrative tasks such as filing, photocopying, and data entry.
  • Collaborate with other departments to ensure effective communication and coordination.
  • Uphold company policies and procedures to ensure a safe and welcoming environment for all guests and staff.

Requirements
Knowledge, Skills, Abilities (KSA's) required to successfully perform the job:

  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Familiarity with operating office equipment such as fax machines, printers, and scanners.
  • Ability to operate multi-line phone systems and handle inquiries effectively.
  • Knowledge of basic administrative tasks and office procedures.
  • Strong organizational and multitasking abilities
  • Professional appearance and demeanor.

Education, Experience, Licensure, And Certification Required For The Position:

  • Minimum Graduate or equivalent
  • 1-3 Years of Experience, Previous experience in a customer service or receptionist role preferred
  • Professional appearance and demeanor.

Competencies Required To Successfully Perform The Job:
Technical Competencies Behavioral/General Competencies

  • Communication Skills 1. Excellent interpersonal skills
  • Telephone Etiquette 2. Strong problem-solving skills
  • Organizational Skills 3. Attention to detail
  • Multitasking Ability 4. Positive attitude and willingness to learn
  • Attention to Detail

Benefits

  • Excellent Salary
  • Fuel Allowance
  • Internet Allowance
  • Medical Insurance
  • Annual Leaves
  • Provident Fund
  • EOBI
  • Annual Bonus

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