QA Evaluator

2 weeks ago

Lahore, Punjab, Pakistan Abacus Outsourcing Full time 1,200,000 - 3,600,000 per year

Job Description:

We are looking for a Quality Assurance (QA) Evaluator to join our team. The QA Evaluator will be responsible for monitoring and evaluating inbound calls to ensure compliance with company policies, quality standards, and customer service guidelines. The role requires attention to detail, analytical skills, and the ability to provide constructive feedback to improve overall team performance.

Key Responsibilities:

  • Monitor and evaluate inbound calls to assess the quality of customer interactions.
  • Ensure adherence to company policies, compliance requirements, and customer service standards.
  • Identify areas of improvement and provide feedback to agents for performance enhancement.
  • Maintain accurate records of evaluations and prepare quality reports.
  • Collaborate with team leads and trainers to improve training material and call-handling processes.
  • Support continuous improvement initiatives in customer experience.

Requirements:

  • Minimum Graduate (Bachelor's degree required).
  • Minimum 1 year of experience in an inbound call center.
  • Strong knowledge of QA processes and evaluation techniques.
  • Excellent listening and analytical skills.
  • Good communication and reporting skills.
  • Ability to work independently with attention to detail.
  • Shift: Morning shift only.

Job Type: Full-time

Pay: Rs37, Rs42,000.00 per month

Education:

  • Bachelor's (Preferred)

Work Location: In person

  • Quality Assurance Executive

    2 days ago

    Lahore, Punjab, Pakistan Zedsource Full time 250,000 - 500,000 per year

    Quality Assurance Executive – Telecom ProcessLocation:Johar Town, LahoreCompany:Zed SourceEmployment Type:Full-TimeAttractive Payouts | Growth-Oriented Environment | No Gender RestrictionsAbout Zed Source:Zed Source is a fast-growing call center and authorized retail partner for leading U.S. telecom providers. We specialize in delivering high-quality sales...

  • Quality Assurance

    6 days ago

    Lahore, Punjab, Pakistan DYNAMIC SOLUTIONS Full time 26,400 - 264,000 per year

    Hiring: Call Quality Assurance Agent – LahoreCompany: Dynamic SolutionsLocation: On-site, LahoreJob Type: Full-timeAbout Us:Dynamic Solutions is a leading BPO and software solutions provider expanding into eCommerce and customer experience. We're hiring QA Agents to monitor and improve call center performance.Responsibilities:Evaluate call quality and...

  • SQA Automation Engineer

    2 days ago

    Lahore, Punjab, Pakistan HR Labz - Hiring Top Talent Full time 400,000 - 800,000 per year

    Company Description:yieldWerx is an end-to-end Semiconductor Test data analytics solutions company. A global company with headquarters in Texas, USA and offices in Pakistan, and the Philippines. yieldWerx enables semiconductor companies, Offshore Assembly & Test (OSATS) as well as Independent Device Manufacturers (IDM)'s the ability to analyze test data...

  • Assistant Manager Quality Assurance

    2 weeks ago

    Lahore, Punjab, Pakistan Abacus Full time 900,000 - 1,200,000 per year

    Position Overview:We are seeking a detail-oriented and proactive Assistant Manager – Quality Assurance to oversee and improve the quality of our contact centre operations. The ideal candidate will be responsible for driving continuous improvement in customer interactions by leading quality monitoring, calibration sessions, training recommendations, and...

  • Quality Assurance

    2 weeks ago

    Lahore, Punjab, Pakistan Abacus Outsourcing Full time 480,000 - 540,000 per year

    Job Summary:The QA Evaluator will be responsible for monitoring and assessing agent performance to ensure high-quality customer service. The role includes call evaluations, feedback sessions, and identifying improvement opportunities to enhance service standards.Key Responsibilities:Monitor inbound and outbound calls to evaluate service quality and...

  • Manager Quality Assurance Inbound/Out Bound call center

    1 week ago

    Lahore, Punjab, Pakistan Keune Cosmetics Pakistan Full time 1,200,000 - 1,800,000 per year

    Position Summary:The Quality Assurance Manager is responsible for overseeing the quality monitoring and improvement programs across all call center operations. This role ensures that customer interactions (inbound, outbound, chat, and email) meet company standards for excellence in service, compliance, and efficiency. The QA Manager will lead a team of...

  • Quality Assurance Officer

    2 weeks ago

    Lahore, Punjab, Pakistan Emenac Inc Full time 600,000 - 1,200,000 per year

    Emenac is looking for Quality Assurance for its International Custom Packaging Campaign.Evaluate calls as per the standards and timelines defined by the Lead QA and respective client.Arrange quality control secession for individuals and teams.Coordinate with respective team leader and agent, in-case of any quality related issue or query.Develop, conduct and...

  • User Interface Designer

    4 days ago

    Lahore, Punjab, Pakistan QK Consultants Full time 1,300,000 - 1,500,000 per year

    Hiring for client - UI/UX DesignerExperience: 2+ yearsSalary:130k - 150kLocation Dha phase 8 lahoreCore Responsibilities• Discovery: stakeholder interviews, heuristic evaluations, analytics review.• UX: information architecture, flows, wireframes, interactive prototypes.• UI: component library, responsive layouts, motion guidelines.• Research:...

  • Quality Officer

    2 weeks ago

    Lahore, Punjab, Pakistan Unipet (Pvt.) Ltd Full time 480,000 - 840,000 per year

    Job Title: QA/QC OfficerLocation: Near Kala Shah Kaku Toll Tax, Lahore.Industry: Plastic Manufacturing (PET Bottles & Preforms)Job Description:We are seeking a highly skilled and experienced Quality Officer to lead and manage our quality control QA/QC operations. The ideal candidate will have strong expertise in plastic industry processes, particularly PET...

  • Quality Assurance Engineer

    1 week ago

    Lahore, Punjab, Pakistan livixa Full time 1,200,000 - 2,400,000 per year

    We are seeking a detail-oriented Quality Assurance (QA) Engineer to ensure the delivery of high-quality software products through rigorous testing, validation, and continuous improvement. You will play a critical role in defining quality standards, identifying bugs, and collaborating with cross-functional teams to enhance performance, reliability, and user...