Medical Practice Coordinator

2 days ago

Lahore, Punjab, Pakistan Murkez Technologies Full time

The Medical Practice Coordinator is responsible for providing professional administrative, scheduling, and patient-support services to U.S. medical offices. This role supports physicians, practice managers, and clinical staff by handling front-office operations remotely, ensuring smooth patient flow, accurate documentation, and timely coordination of appointments, insurance verification, and medical office communication. The position requires strong attention to detail, excellent communication skills, and the ability to work within HIPAA-compliant protocols.

Key Responsibilities:

  • Patient Communication & Front Desk Support
  • Manage inbound and outbound calls using VoIP systems.
  • Handle appointment inquiries, rescheduling, cancellations, and follow-ups.
  • Return voicemails and coordinate with patients for intake, office instructions, and general questions.
  • Maintain a courteous, professional tone while representing the medical practice.
  • Appointment Scheduling & Calendar Management
  • Schedule appointments across multiple providers and specialties.
  • Coordinate telehealth and in-office visits, ensuring proper visit types are assigned.
  • Follow up with no-shows and cancelled appointments to optimize clinic utilization.
  • Prepare daily schedule summaries and route slips.
  • Insurance Verification & Eligibility Checking
  • Verify patient insurance benefits, coverage, deductible, and co-pay information.
  • Update EMR with accurate insurance details.
  • Coordinate with payers for pre-authorization information and referral requirements.
  • Prepare insurance verification reports before patient appointments.
  • EMR Administration
  • Update patient demographics, insurance info, and documentation within the EMR.
  • Upload labs, referrals, imaging reports, and other documents.
  • Organize and manage patient portal messages.
  • Draft letters and templates for provider review (e.g., referral letters, work notes).
  • Medical Billing Administrative Support
  • Enter charges, post payments (ERA/EOB), and review claim statuses.
  • Follow up with insurance companies for unpaid or pending claims.
  • Prepare AR aging summaries and billing support reports.
  • Coordinate with billing teams to resolve administrative claim issues.
  • Prior Authorization & Referrals (Non-Clinical)
  • Submit prior authorization requests through payer portals.
  • Track and follow up on pending requests.
  • Communicate updates to the office and update EMR accordingly.
  • Assist with specialist referrals and document routing.
  • General Administrative Support
  • Manage physician inboxes, calendars, and meetings.
  • Maintain digital filing systems and shared drives.
  • Prepare daily, weekly, or monthly operational reports.
  • Assist in internal SOP development and workflow documentation.
  • Coordinate supplies, vendor communication, and administrative tasks as assigned.

Requirements
Qualifications:

  • Bachelor's degree preferred (or equivalent experience).
  • 4 Years prior experience in a medical office, hospital, or healthcare BPO role is highly desirable.
  • Familiarity with U.S. healthcare workflows, insurance types, and EMR systems (e.g., AthenaHealth, eClinicalWorks, Kareo, AdvancedMD, NextGen).

Skills & Competencies

  • Excellent English communication skills (verbal and written).
  • Strong knowledge of administrative workflows in medical practices.
  • Ability to multitask in a fast-paced environment.
  • High level of accuracy, time management, and follow-through.
  • Proficient with computer applications (Microsoft Office, EMRs, VoIP tools).
  • Strong organizational and problem-solving skills.

Shift Timing:

Monday to Friday(Onsite)

6:00 PM to 3:00 AM Pakistan Standard Time (PST)

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