Client Relationship Coordinator

5 days ago

Lahore, Punjab, Pakistan Zpayso Full time

At ZPayso, we are looking for a proactive and client-focused Client Relationship Coordinator / Executive to manage and nurture relationships with our clients. You will act as the key point of contact between clients and our internal teams, ensuring smooth communication, timely support, and overall client satisfaction. Your role will be pivotal in maintaining strong client relationships, driving retention, and supporting business growth.

Key Responsibilities

  • Serve as the primary contact for assigned clients and respond promptly to inquiries or issues.
  • Maintain and strengthen client relationships to ensure high levels of satisfaction and retention.
  • Coordinate internal teams (operations, finance, product) to resolve client requests efficiently.
  • Assist in onboarding new clients and provide necessary guidance on products and services.
  • Track and document client interactions, updates, and feedback in CRM systems.
  • Support account management by preparing reports, proposals, and client communications.
  • Identify opportunities for upselling or cross-selling products and services.
  • Collaborate with the sales and marketing teams to improve client engagement strategies.
  • Monitor client satisfaction and escalate any issues to management as necessary.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 1–3 years of experience in client servicing, account management, or customer support.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple clients and tasks simultaneously in a fast-paced environment.
  • Proficiency with CRM tools and MS Office applications is preferred.
  • A proactive and client-centric attitude with a focus on building long-term relationships.

What We Offer

  • Competitive salary and performance-based incentives.
  • A professional and collaborative work environment with opportunities for growth.
  • Exposure to fintech operations and client relationship management best practices.
  • A supportive team culture that values initiative, collaboration, and continuous improvement.

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Application Question(s):

  • Are you comfortable commuting to Wapda town on daily basis?
  • Do you have experience or knowledge of working with CRM systems?
  • Are you flexible to work both day and night shifts if required?
  • What is your realistic salary expectation for this role?

Work Location: In person

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