Client Relationship Management:
1 week ago
Job Title: Resident Engineer – Enterprise Solutions
Location: Lahore
Monthly Package: PKR 90,000
Department/Domain: Enterprise Solution
Key Responsibilities
- Act as the primary point of contact for corporate/enterprise clients
- Handle and resolve escalated customer issues efficiently
- Coordinate with internal teams (Sales, Technical, Finance) for seamless service delivery
- Monitor service performance according to SLAs and KPIs
- Maintain accurate documentation and service reports
- Identify recurring issues and suggest process improvements
Required Skills & Competencies
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Customer-oriented mindset with professional attitude
- Ability to multitask in a fast-paced environment
- Strong coordination and teamwork skills
Qualifications & Experience
- Bachelor's degree in Telecommunications or related field
- 2–5 years of experience in Customer Support (B2B or Corporate Environment preferred)
- Experience handling enterprise or high-value clients will be an advantage
Salary & Benefits
- Monthly Salary: PKR 90,000
- Professional work environment
- Growth opportunities
Job Type: Full-time
Pay: Rs90,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- customer support, B2B or corporate environment: 2 years (Required)
Location:
- Lahore (Required)
Work Location: In person
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