International Relationship Coordinator

International Relationship Coordinator: Global Client Services

Location: [City, Pakistan - e.g., Lahore/Karachi] Employment Type: Full-Time, High-Growth Track

The Opportunity: Building Global Bridges

We are not a conventional service; we are a specialized, premium consultancy dedicated to facilitating high-quality, cross-cultural life partnerships for clients across the world. This is a crucial entry-level position that serves as the front line of our international operations. You will be tasked with mastering the art of discreet, high-stakes client relationship management, acting as the primary liaison between local clients in Pakistan and our sophisticated clientele across North America and Europe.

We are seeking a candidate with raw talent, exceptional emotional intelligence, and a deep respect for cultural traditions. If you are looking for a career that offers intensive training, rapid advancement, and exposure to global business standards, this is your platform.

Key Focus Areas and Daily Responsibilities

Your role is divided into three critical pillars, each requiring a high degree of empathy and professional precision:

1. International Client Intake & Discovery (The Analyst Role)

• In-Depth Profiling: Conduct structured, confidential, and empathetic video interviews (primarily via Zoom/Teams) with clients and their families in diverse time zones (EST, PST, GMT, etc.). Your goal is to go beyond surface-level traits to document core values, family expectations, and long-term compatibility requirements.
• Narrative Development: Craft compelling, accurate, and culturally sensitive client summaries and profiles that will be used for internal matching and external introduction. This requires exceptional writing and storytelling ability in English.
• Verification Support: Assist the compliance team in coordinating and collecting necessary documentation from international clients, ensuring adherence to strict confidentiality protocols.

2. Relationship Management & Match Facilitation (The Connector Role)

• Compatibility Assessment: Work with Senior Matchmakers to analyze client data, propose suitable matches, and articulate the rationale for a successful potential pairing, considering cultural, professional, and personality alignment.
• Communication Bridge: Serve as the diplomatic intermediary between families and individuals. This includes providing sensitive guidance on communication etiquette, managing differing expectations, and facilitating smooth, respectful introductions across cultural boundaries.
• Feedback & Refinement: Systematically collect, log, and synthesize detailed post-introduction feedback. You will use this data to refine future matching strategies and contribute to the improvement of our service protocols.

3. Operational Excellence & Reporting (The Professional Role)

• CRM Mastery: Become an expert user of our Customer Relationship Management (CRM) software, ensuring every client interaction, milestone, and decision is logged accurately and in real-time. Data integrity is paramount.
• Reporting: Prepare concise weekly reports on client progress, lead conversion rates, and challenges encountered in cross-border coordination for senior management review.
• Process Improvement: Proactively identify bottlenecks or areas where cultural sensitivity needs enhancement within our operational workflow and propose constructive solutions.

Candidate Profile: What We Are Looking For

We are hiring for potential, not past credentials. If you meet these criteria, we strongly encourage you to apply:

• Cultural Acumen: A deep, intuitive, and respectful understanding of the nuances in South Asian family structures, matrimonial traditions, and the specific challenges and priorities of the diaspora community.
• Exceptional Languages: Flawless professional fluency in both English (required for international client correspondence and reporting) and Urdu (required for effective communication with local families).
• Emotional Intelligence (EQ): The ability to handle high-stakes, sensitive, and emotionally charged conversations with grace, maintain neutrality, and instill absolute client trust.
• Digital Proficiency: Competency with professional digital communication tools (e.g., Microsoft Office, Google Workspace, CRM systems) and the ability to work independently in a structured, fast-paced environment.
• Professionalism: Proven commitment to discretion, punctuality, and a strong work ethic.

Compensation & Career Incentives

• Competitive Salary: Starting salary commensurate with the high standards of this entry-level role, with guaranteed, fast-track raises based on performance milestones.
• Training & Mentorship: Intensive, proprietary training programs led by industry veterans in relationship psychology, global compliance, and premium client service.
• The Global Mobility Pathway: Exceptional employees who demonstrate sustained leadership and top-tier performance over a minimum tenure will be considered for our Global Mobility Program. This includes company support and sponsorship for potential relocation and international role transition to our future European operational hubs.

Job Type: Full-time

Pay: From Rs200,000.00 per month