Customer Success Associate

5 days ago

Islamabad, Islamabad, Pakistan Value Engineering Pakistan Full time 20,000 - 80,000 per year

Customer Success Associate

Value Engineering Pakistan

Onsite:
Phase 4, Bahria Town, Rawalpindi


Night Shift:
6:00 PM – 3:00 AM PKT


Experience:
3–5 Years


Employment Type:
Full-time

About the Role

Value Engineering Pakistan is seeking a
Customer Success Associate
who will play a pivotal role in customer lifecycle management, onboarding support, retention enhancement, and customer value realization. This role is centered around proactive success management—not traditional customer service.

You will work closely with assigned accounts, ensuring smooth onboarding, product understanding, satisfaction, and long-term engagement. The role requires relationship-building, communication excellence, and a structured customer experience mindset.

Key Responsibilities

  • Support onboarding and implementation to ensure seamless product adoption
  • Maintain consistent communication with customers to monitor satisfaction and health
  • Assist in managing escalations and ensuring timely resolution
  • Track customer feedback, identify patterns, and highlight improvement needs
  • Collaborate with internal teams to advocate customer requirements and drive solutions
  • Contribute to retention planning and value delivery strategies

Qualifications

  • 3–5 years of experience
    in Customer Success, Key Accounts, Customer Experience, or Client Engagement
  • Strong communication and relationship management skills
  • Ability to understand customer needs and support escalations calmly and professionally
  • CRM familiarity (HubSpot, Salesforce, Zoho) will be an advantage
  • Analytical mindset to track sentiment, monitor usage, and recommend improvements
  • Bachelor's degree in Business, Communications, or a related field preferred

What We Offer

  • Growth-driven culture
  • Direct exposure to international customer portfolios
  • Opportunity to build strategic client relationships
  • Collaborative work environment with continuous learning

Apply Now


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  • Subject:
    Customer Success Associate – Application

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