Customer Success Manager

6 days ago

Islamabad, Islamabad, Pakistan Taskiq. Full time 40,000 - 80,000 per year

Company DescriptionTaskiq is a fast-growing startup helping founders and sales teams scale without drowning in admin hell. We're fully remote, fast-paced, allergic to corporate nonsense, and powered by people who get things done.We're looking for a Junior Customer Success Manager who can build relationships, drive retention, and unlock upsell opportunities like a pro. If "ownership," "responsibility," and "customer obsession" don't scare you, keep reading.Role DescriptionThis is a full-time remote role for one of our client in the Beta phase. The CSM will be responsible for managing customer relationships, ensuring customer satisfaction, and driving customer retention.Lead client check-ins, business reviews, and performance conversationsManage cross-functional coordination (ops, product, delivery, sales—everyone)Work with C-level executives and senior stakeholders like a smooth operatorIdentify expansion opportunities—upsells, cross-sells, renewals, the worksTurn problems into progress with fast resolutions and client-first thinkingTrack performance using Salesforce/GHL or similar CRMsProvide feedback loops to internal teams for product/service improvementsQualificationsCustomer Satisfaction and Customer Service skillsAnalytical Skills for data-driven decision-makingCustomer Retention and Relationship Building skillsStrong communication and interpersonal skillsAbility to work collaboratively within a teamExperience in account management or customer success roles is a plusBachelor's degree in business, marketing, or a related fieldWhat You Bring1–3 years in Customer Success, Account Management or Customer Relationship roleStrong communication skills. Written & verbal (professional + personality)Experience handling a book of business and client-facing conversationsComfortable operating in US HoursBonus: startup experience (you understand chaotic harmony)Bonus: Hands-on experience with HubSpot, Salesforce, or GoHighLevelMindset: Ownership > Excuses, Action > Talk, Learning > EgoOur Values (Read this before applying)Extreme Ownership – If something slips, you catch itSpeed Wins – Slow is dead. We move.Deliver Wow – Relationships are built on resultsAlways Improve – Feedback is our love languageWork With Good People – No drama, no egos, no politicsOptional but AwesomeExperience talking directly with C-Level ExecutivesYou understand customer lifecycle managementYou're not afraid of targets, renewals, NRR, upsells = game onYou're a relationship builder but can also push back tactfullyYou're cool under pressure (aka you don't panic when a call drops)If you think you can handle the beautiful chaos of startup growth, apply away. We'd love to meet you.

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