Customer Success Specialist

1 week ago

Islamabad, Islamabad, Pakistan Truck it in Full time

About the role

We are in search of a Customer Success Specialist who will serve as the primary point of contact for clients, ensuring their inquiries and technical issues are resolved efficiently. This role focuses on enhancing client satisfaction and maintaining long-term relationships.

What You Will Do:

  • Handle incoming calls, emails, and chat inquiries from Clients, providing accurate information and timely technical assistance.

  • Basic understanding of our product to troubleshoot Clients' issues.

  • Accurately document, track, and monitor Clients' issues to guarantee prompt resolution and high service quality.

  • Manage and prioritize multiple Clients' requests to deliver a seamless Client experience.

  • Collaborate with cross-functional teams to share client insights, feedback, and updates, ensuring alignment across departments for consistent service delivery.

What We Are Looking For:

  • Excellent verbal and written communication skills in English, with the ability to explain technical information clearly and professionally.

  • Up to 2 years of experience in technical Client service or helpdesk support, with a strong passion for helping clients and solving problems.

  • Proficiency with website and CRM applications, along with a solid working knowledge of Microsoft Office tools.

  • Ability to remain calm under pressure, troubleshoot effectively, and manage multiple client requests simultaneously.

  • Proven ability to track, resolve, and follow up on Clients' issues while maintaining confidentiality and professionalism at all times.

  • Prior experience in software sales and support, banking, medical billing, and insurance industries will be preferred.

How We'll Support You:

We are committed to supporting you by providing ample opportunities and competitive compensation for your professional development and career advancement. Our dynamic and inclusive work environment fosters collaboration, innovation, and mutual respect. We are committed to providing equal employment opportunities and are excited to hear from you. Join us in this exciting journey as we change gears and disrupt the logistics landscape in Asia.

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