Customer Service Representative

2 weeks ago

Lahore Gulberg Colony, Pakistan 365 Care Group Private Limited Full time 800,000 - 1,200,000 per year

Job Title: Customer Support Officer

Job Location: Gulberg 3, Lahore

Salary: Rs. 40,000 to 50,000

Job Type: Full Time

Two Shifts: Morning: 11:00 a.m-11:00 p.m

Night : 11:00 p.m-11:00 a.m

Working Days: 5

Two off: Consecutive but rotational

Job Overview:

We are looking for Customer Support Representative who can perform the following tasks:

  • Perform daily Control Room Operations
  • Take Employees calls and provide accurate, satisfactory answers to their queries and concerns
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Shift confirmation messages from staff on daily basis
  • Updates Employee duties times through Roster Management System
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Anticipate escalation and take over calls when needed
  • Other duties as assigned
  • Required training will be provided

Skills required:

  • English Communication Skills
  • Data Management/Office Organization Skills
  • Problem Solving Skills
  • Attention to detail
  • Professionalism
  • Multi-tasking

Education:

  • Bachelor's (Preferred)

Experience:

  • 0-1 years experience required.

Job Types: Full-time, Fresher

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

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