Call Center Agent – Outbound Calling
1 week ago
Job Title: Call Center Agent – Outbound Calling
Company: VC Filing
Location: Model Town, Lahore
Job Type: Full-Time (Office-based)
Shift Timing: 12 PM – 8 PM
Offer: Basic Salary + Commission
Job Description
We are looking for a motivated and confident Call Center Agent to join our outbound calling team. The ideal candidate will have strong communication skills, a professional phone presence, and the ability to engage customers through effective conversation. This role focuses primarily on outbound calling for our Urdu campaign, providing information and guidance to customers.
This position is perfect for individuals with 1 year of call center experience, but freshers with strong communication skills are also encouraged to apply.
Key Responsibilities
- Make outbound calls to potential and existing customers as part of the Urdu calling campaign.
- Provide accurate information regarding company services and answer customer inquiries.
- Maintain a professional and polite tone throughout all customer interactions.
- Identify customer needs and offer suitable solutions.
- Keep a record of basic call details and feedback (Microsoft Office-based).
- Meet daily and weekly calling targets.
- Maintain a positive and customer-focused attitude at all times.
Requirements
- Minimum 1 year experience in outbound calling or customer service (preferred).
- Freshers are welcome to apply if they have excellent communication skills.
- Strong verbal communication in Urdu; confident and clear phone presence.
- Basic knowledge of Microsoft Office (Word, Excel) for call notes and reporting.
- Strong listening, negotiation, and problem-solving abilities.
- Ability to handle calls professionally and work in a fast-paced environment.
What We Offer
- Competitive salary and performance-based incentives.
- Professional working environment.
- Training and growth opportunities.
- Supportive team and management.
Job Types: Full-time, Fresher
Pay: From Rs25,000.00 per month
Work Location: In person
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