Assistant Manager- Operations

2 weeks ago

Jhelum, Punjab, Pakistan H Pharmacy Private Limited Full time 900,000 - 1,140,000 per year

Job Title: Assistant Manager – Operations (Electro Bus Services)

Department: Operations

Location: Jhelum

Reports To: Operations Manager / Regional Operations Head

Employment Type: Full-time

Job Summary:

The Assistant Manager – Operations (Bus Services) supports the day-to-day management of bus services to ensure efficient, safe, reliable, and customer-oriented operations. This role involves supervising operational staff, managing service schedules, coordinating with maintenance and customer service teams, and ensuring compliance with safety and regulatory standards.

Key Responsibilities:Operational Management

  • Monitor daily bus operations and service performance to ensure timeliness and reliability.
  • Oversee scheduling, route planning, driver rosters, and vehicle allocation in coordination with the planning team.
  • Handle on-ground issues such as delays, breakdowns, or emergencies, ensuring prompt resolution.
  • Coordinate with depots and dispatch teams to manage peak-hour operations efficiently.

Staff Supervision & Training

  • Supervise and support drivers, conductors, and other operational staff.
  • Monitor staff performance and adherence to SOPs.
  • Assist in organizing training sessions for safety, customer service, and operational excellence.
  • Participate in driver briefings and debriefings to review service quality and address concerns.

Customer Service & Incident Management

  • Respond to and resolve customer complaints, incidents, or service disruptions.
  • Work closely with the customer care team to ensure a smooth passenger experience.
  • Implement corrective actions based on passenger feedback or service audits.

Compliance & Reporting

  • Ensure adherence to all safety, regulatory, and operational protocols (e.g., RTO, transport department rules).
  • Maintain and submit daily, weekly, and monthly operational reports.
  • Track and report KPIs such as on-time performance, trip completion, fuel efficiency, and staff attendance.

Coordination & Support

  • Liaise with maintenance, HR, planning, and finance departments for seamless service delivery.
  • Support implementation of technology (e.g., GPS tracking, ticketing systems) in daily operations.
  • Assist in managing contractor relationships if operations are partially outsourced.

Qualifications & Skills:Education:

  • Bachelor's degree in Transport Management, Logistics, Business Administration, or a related field.
  • Postgraduate diploma in Transport/Operations Management (preferred).

Experience:

  • 3–5 years of experience in transport operations, preferably in bus/public transport services.
  • Experience in managing teams and transport logistics.

Skills:

  • Strong organizational and time management abilities.
  • Leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Working knowledge of transport software and tools (e.g., AVL, ERP, rostering systems).
  • Familiarity with regulatory and safety standards in the transport industry.

Key Performance Indicators (KPIs):

  • On-time performance and schedule adherence.
  • Reduction in operational incidents and customer complaints.
  • Staff punctuality and performance metrics.
  • Fuel efficiency and trip productivity.
  • Compliance with safety and service standards.

Working Conditions:

  • Rotational shifts, including weekends and holidays.
  • Field visits to depots, bus stops, and terminals.
  • Requires availability during operational emergencies.

Job Type: Full-time

Pay: Rs75, Rs95,000.00 per month

Work Location: In person

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