Customer Success Executive

1 week ago

Islamabad, Islamabad, Pakistan Savvital Full time $40,000 - $80,000 per year

About the company:

Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefitting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our Mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an eco-system that resonates the human touch every business needs.

About the role:

We are looking for a Customer Success Executive who can manage a portfolio of clients, build strong relationships, identify growth opportunities, and proactively mitigate churn risks. The ideal candidate will have a sales-driven mindset, a consultative approach, and
the ability to operate with minimal handholding in a fast-paced remote environment. You have to be a DOER.

Key Responsibilities:

• Serve as the primary point of contact for assigned client accounts.

• Develop a deep understanding of each client's business, needs, and goals.

• Conduct regular check-ins and business reviews to assess satisfaction and identify
upsell/cross-sell opportunities.

• Monitor client usage, engagement, and satisfaction using internal tools and KPIs.

• Anticipate and identify potential churn risks, working proactively to address them.

• Collaborate with Sales, Product, and Operations teams to ensure a seamless client
experience.

• Support onboarding of new clients, ensuring quick adoption and strong early
outcomes.

• Maintain CRM records and documentation with timely updates.

Requirements:

• Experience: Minimum 2 years in Customer Success, Account Management, or B2B
Sales.

• Experience in a service-based or outsourcing environment is a strong plus.

• Excellent written and verbal communication

• High emotional intelligence and empathy

• Ability to multi-task and prioritize in a deadline-driven environment

• Confident handling objections and conducting strategic conversations with
clients

• Mindset: Goal-oriented, proactive, self-starter who is comfortable working
independently and remotely.

• Technical: Proficiency in CRM tools (e.g., HubSpot, Salesforce), G-Suite, and basic
project tracking tools like Asana, ClickUp, or Trello.

• Experience working with virtual teams or in remote customer-facing roles

• Familiarity with US-based client expectations and professional standards

• Background in SaaS, outsourcing, or BPO is a plus

Work Timings:

This is primarily a US Hours' Shift. 6 PM to 3 AM during daylight savings and 6 PM to 3 AM after daylight savings. However, this may change as per business needs. This is an onsite position.

Compensation & Benefits:

  • Base Salary: Market Competitive.
  • Allowances: Internet, Electricity.
  • Medical Insurance.
  • Performance-based bonuses.
  • Annual Bonus and Increments.

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