Customer Success Representative

1 week ago

Islamabad, Islamabad, Pakistan Alestra Solutions Full time 1,200,000 - 2,400,000 per year

Job Title:
Customer Success Representative (Sales-Focused)

Location:
Gulberg Greens, Islamabad- Onsite

Company:
Alestra Solutions

Job Type:
Full-time | Rotational Shifts | 6 Days a Week

Qualification:
Bachelor's degree from a well-renowned university

About the Role:

Alestra Solutions is seeking a Customer Success Representative (Sales-Focused) to join our growing team. The ideal candidate will be responsible for fostering strong client relationships, ensuring customer satisfaction, and driving sales growth.

This role is perfect for someone who thrives in a fast-paced environment, has excellent communication skills, and is passionate about delivering exceptional customer experiences.

Key Responsibilities:

·
      Build and maintain strong, long-lasting client relationships.

· Understand customer needs and offer tailored solutions to drive sales.

· Act as a primary point of contact for clients, addressing inquiries and resolving issues promptly.

· Collaborate with cross-functional teams to ensure seamless customer experience.

· Track customer interactions, feedback, and sales performance to identify opportunities for improvement.

· Work towards achieving and exceeding sales and retention targets.

Requirements:

·
      Bachelor's degree from a well-renowned university.

· –5 years of experience in a similar or relevant field.

· Must have excellent communication skills (verbal and written).

· Strong customer service and relationship-building abilities.

· Proven track record in achieving sales targets.

· Ability to work in rotational shifts and manage workload effectively.

What We Offer

· Competitive salary and benefits package.

· Opportunity to work on diverse and creative projects.

· A collaborative and inspiring work culture.

· Professional growth and skill development opportunities.

· Market-leading Salary

· Medical Coverage – Self & Dependents

· Provident Fund

· Employee Quarterly Performance-based bonuses

· Profit Sharing Plan [Tenured Employees Only]

· Vehicle Financing [Team Lead and above]

· Company Provided Friday Lunch/Dinner

· Recreational area for in-house games

· Friendly work environment

· Leave Encashment

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