Operations Lead

3 days ago

Islamabad, Islamabad, Pakistan Edge Full time 1,200,000 - 3,600,000 per year

About EdgeAt Edge, we're building a global talent ecosystem that makes hiring, training, and scaling effortless for high-compliance industries such as healthcare, insurance, and dentistry. By combining recruitment, upskilling, automation, and analytics, we connect world-class professionals with forward-thinking organizations to drive growth and performance.With offices in the U.S., Pakistan, Peru, and Costa Rica, and a rapidly expanding global network, we're redefining how modern workforces are built. If you're driven by innovation, growth, and the pursuit of excellence, Edge is where you'll thrive — shaping the future of work alongside a high-performance, global team.Role OverviewTheOperations Leadis responsible for ensuring operational excellence across the talent-matching ecosystem — driving highInitial Match Quality (IMQ)and optimizing end-to-end marketplace performance.This role owns thetalent-demand matching process, ensuring that the right talent is connected to the right opportunities with speed, accuracy, and quality. The Lead will establish and manageSOPs and SLAsthat define cross-functional workflows between Sales, Operations, and Customer Success, ensuring accountability, consistency, and service excellence across every transaction.The Operations Lead will also design and maintain a robustquality control and audit framework, conducting regular process reviews to identify inefficiencies, compliance gaps, and opportunities for improvement. By collaborating with key teams, they will proactively implement corrective and preventive actions to uphold the highest operational and regulatory standards.Ultimately, this role acts as theguardian of marketplace quality— ensuring precision in matching, consistency in execution, and excellence in customer and talent experience.Key ResponsibilitiesOwning the Talent's Initial Match QualityOwning the talent matching process - matching the right supply with the demandIdentifying the leakages in the processes and building an operational excellence infrastructureStructuring SOPs & SLAs for sales operational tasks & ticketsOwning SLAs for Talent MatchingEstablish quality control standards and procedures to maintain consistency and compliance with regulatory requirements.Conduct regular audits and inspections to assess adherence to quality standards and identify areas for improvement.Collaborate with relevant teams to implement corrective actions and preventive measures to address quality issues proactively.Experience & QualificationsPrior experience in Sales operations, Operations, supply operations, marketplace operations in tech start-ups/marketplacesGood communication & stakeholder management skillsExperience with data-based decision makingExperience in churn reduction strategy and initiativesExperience owning processes optimizationExperience in building & delivering on SOPs & SLAs across the teams3+ years of working experienceBachelors' degree from a reputed institutionProficiency in Salesforce, Excel/Google Sheets is requiredEqual Opportunity StatementEdge Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.We encourage applicants from underrepresented backgrounds to apply and become part of a company that values ideas, perspectives, and people equally.

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