Customer Contact Representative

2 weeks ago

Lahore, Punjab, Pakistan PurpleDesk Full time 900,000 - 1,200,000 per year

Job description

Position
: Customer Support Specialist

Location
: Lahore, Pakistan (Onsite)

Industry

  • Business Consulting and Services

Employment Type

Full-time

Company Description:

PurpleDesk values putting customers first and specializes in supporting Family Entertainment Centers. The company maximizes revenue through party bookings, group inquiries, call-back tracking, and overall call metrics. PurpleDesk believes in enhancing the customer experience by freeing up Front Desk employees from call answering duties.

Role Description:

This is a full-time on-site role for a Customer Support Representative at PurpleDesk in Lahore. The role involves day-to-day tasks such as providing customer support, ensuring customer satisfaction, effective communication, troubleshooting, and handling customer service inquiries. Are you a customer-focused professional eager to join a dynamic team in the vibrant city of Lahore? We are actively seeking a skilled Customer Support Specialist to join our call center team. If you have a passion for delivering exceptional service, thrive in fast-paced environments, and have at least 1 year of experience in a similar role in the U.S. customer service industry, then we want to hear from you

Key Responsibilities:

  • Provide outstanding customer support via phone and email channels to U.S. customers.
  • Address customer inquiries, concerns, and issues promptly and with professionalism.
  • Manage multiple tasks efficiently while maintaining a high level of service quality.
  • Collaborate with team members to ensure a seamless customer experience.
  • Handle high-pressure situations, including de-escalating frustrated customers by offering feasible solutions.
  • Manage inbound and outbound calls.

Qualifications:

  • Minimum of 1 year of experience in a customer support or call center role with U.S. clients.
  • Ability to multitask effectively and prioritize tasks in a fast-paced environment.
  • Excellent English communication and interpersonal skills.
  • Strong problem-solving and critical thinking abilities.
  • Flexibility to work 6 days a week with rotating night shifts (PST, MST, and CST).
  • Prior experience with online booking platforms would be a bonus
  • Proficiency in Excel.

Benefits:

  • Above the Average Market Salary
  • Travel allowance
  • Dependability Bonus after Probation
  • Rapid growth opportunities within an international organization

If you are a solution-oriented individual ready to make a difference in a customer-centric role, apply today to join our growing team

Industry

  • USA FAMILY ENTERTAINMENT CENTERS

Employment Type

Full-time

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