Customer Service Representative
2 weeks ago
We are hiring a Call Center Representative to provide customer service and after-sales support for our generator division. The ideal candidate will be the first point of contact for clients, ensuring smooth communication and timely resolution of issues.
Key Responsibilities:
- Handle inbound/outbound calls related to customer inquiries, complaints, and service requests.
- Assist customers with information on after-sales services, SLAs, spare parts, and maintenance schedules.
- Coordinate with the technical and sales teams for timely resolution of client issues.
- Maintain accurate records of customer interactions in the CRM system.
- Ensure customer satisfaction through follow-ups and professional communication.
Requirements:
- Intermediate or Bachelor's degree.
- Prior customer service or call center experience preferred.
- Strong communication and problem-solving skills.
- Ability to multitask and manage workload efficiently.
Location: Gulberg and DHA Raya
Work Days/Hours: Monday to Friday, 9:00 AM – 6:00 PM
Job Type: Full-time
Pay: Rs60, Rs70,000.00 per month
Work Location: In person
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