Executive Enterprise Sol. Support

1 week ago

Lahore, Punjab, Pakistan PTCLal Full time 900,000 - 1,200,000 per year

ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

  • Be Resilient
  • Think Big
  • Win Every Battle
  • Value Success

IN THIS ROLE YOU WILL

Executive Enterprise Sol. Support position is responsible for implements, and optimises the customer journey to improve satisfaction, loyalty, and advocacy. Key responsibilities include mapping the customer journey, gathering and analyzing customer feedback, improving all customer touch points, collaborating with cross-functional teams (like sales and marketing), and training staff.

HOW CAN YOU EXPRESS YOUR TALENT

  • Good understanding of enterprise solution customer backed, and ensure revenue retention with focused on new requirements.
  • Compliance to company policies and code of conduct.
  • Customer Experience Manager is responsible for overseeing and managing the overall experience of customers with a company or brand.
  • He will be responsible for managing the day to day operational management of the customer experience unit.
  • Ensuring consistent and positive customer interactions across all touch point.
  • Collaborating with cross-functional teams to enhance customer satisfaction.

WHAT YOU NEED TO BE SUCCESSFUL

QUALIFICATION

  • Advanced Degree in Bachelor IT/CS/TELECOM/Network/Business Management
  • 2 Years of relevant experience

COMPETENCIES

  • Customer relationship
  • Stakeholder management
  • Interpersonal coordination

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

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