Arabic Customer Support Executive

2 weeks ago

Lahore, Punjab, Pakistan Mindbridge Full time 400,000 - 600,000 per year

Who We Are

We are the world's most cost-effective and Pakistan's largest English language-based outsourcing company and specialize in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country. At Mind bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have both led to a continuous and growing engagement with industry-leading enterprises across the globe.

The Job

Arabic Customer Support Executive

Responsibilities

  • Handle Queries, Requests and Complaints from Arabic-speaking customers tactfully.
  • Follow standard processes and procedures when it comes to providing the solution.
  • Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.
  • Achieve superior customer engagement and ensure a significant improvement in customer experience.
  • Must be able to overcome objections and handle customer push backs.

Qualifications

  • A-Levels/Intermediate
  • Instinct to empathize with users
  • Excellent verbal communication skills in
    Arabic
  • Moderate English writing skills
  • Detail-oriented

What we offer:

  • Market competitive salary
  • Medical Insurance
  • Leave Encashment
  • On job training
  • State-of-the-art infrastructure
  • Annual Increment
  • Employee engagement and appreciation programs

Candidates can also visit our office for walk-in interviews(with original CNIC and updated CV) from Monday to Saturday between 11am - 5pm.

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