Customer Service Specialist, Islamabad

5 days ago

Islamabad, Islamabad, Pakistan Abacus Full time 720,000 - 900,000 per year

Customer Service Specialist - US

Company:

Abacus BPO, Islamabad

Location:

I-9/3, Islamabad , Pakistan

Shift Timing:

6:00 PM – 3:00 AM, Night Shift (5 days a week)

Salary:

Rs. 60,000 – Rs. 75,000/month

Start Date:

01-November-2025

Job Type:

Full-time, In person

Job Overview:

We're hiring enthusiastic Customer Service Specialists for international voice-based projects. If you're fluent in English and eager to work in a fast-paced environment, this is your chance to grow with a leading global team.

Key Responsibilities:

  • Respond promptly and accurately to customer inquiries, delivering effective and timely solutions.
  • Establish and nurture strong customer relationships to uphold service excellence.
  • Monitor, communicate, and resolve service-related issues efficiently while maintaining a strong focus on customer satisfaction.
  • Consistently ensure the delivery of a superior customer experience, contributing to high Quality Assurance (QA) standards.

Qualifications:

  • Minimum educational qualification: A Levels/Intermediate or equivalent.
  • Exceptional proficiency in both verbal and written English communication.
  • Ability to maintain a neutral or American accent in communications.

Candidate Profile:

  • A proactive and collaborative team player with a customer-centric mindset.
  • Strong communication and analytical skills, capable of articulating complex information clearly and succinctly.
  • Demonstrated passion for providing outstanding customer service and fostering positive client relationships.

Compensation and Benefits:

  • Comprehensive medical insurance coverage.
  • Observance of all U.S. public holidays.
  • Fixed working hours to promote a healthy work-life balance.
  • Work schedule aligned with U.S.-based shifts, five days per week.
  • Salary Range: Rs. 60,000 – Rs. 75,000 per month.

How to Apply:

Apply via Linkedin or send your CV directly to

For queries, call: 0348 –

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