Customer Service Agent
1 week ago
Company Description
AMSTON Enterprises SMC PVT LTD is a is a multidimensional organization offering a comprehensive range of services, including:.
- IT Infrastructure
- Resource Outsourcing
- Software Services
Role Description
This is a full-time on-site role for a Customer Service Agent located in Islamabad. The Customer Service Agent will be responsible for handling customer inquiries, providing support, resolving issues, and ensuring customer satisfaction. Daily tasks include managing incoming calls, emails, and chats, maintaining accurate records of customer interactions, and ensuring timely follow-up on customer requests. The agent will also assist with improving customer experience and developing customer service strategies.
Skills:
- Customer Service, Customer Support, and Customer Satisfaction skills
- Customer Experience and Customer Service Representatives skills
- Excellent communication and interpersonal skills
- Problem-solving skills and ability to handle challenging situations
- Experience in a customer service role is preferred
- High school diploma or equivalent; college degree is a plus
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